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- Ability to work require shift work outside the normal 8:00am to 5:00pm Monday-Friday business hours and share the responsibility of a rotational on-call schedule with other Network Operations Center team members.
- Possess strong execution skills
- Possess strong analytical skills
- Possess strong organizational skills and pay attention to minor and major details
- Possess the ability to work efficiently under pressure, tactfully handle stressful and difficult technical situations, and deliver quality results within quality control standards and meet required service level agreement deadlines.
- Possess strong customer service skills
- Possess a strong sense of ownership and responsibility in your work quality towards customer support issues
- Keep abreast of emerging network technologies, related tools, and certifications related to network operations and cloud platform technology
- AT LEAST 1 YEAR of prior experience working in a network operations center as an analyst or similar environment supporting systems, networks, or applications
- Bachelor’s degree in IT related field (preferred) or a minimum of 2 years of technical training and/or an Associate degree
- CCNA Certification (preferred)
- MCSE Certification (Preferred)
- Prior operations support experience for a technical product line
- Prior network or system administration experience -basic understanding of network LAN/WAN and Windows Server
- Experience with customer services ticketing system such as JIRA, Remedy, or ServiceNow
- Experience with network systems using TCP/IP and supporting protocols.
- Experience in an operations / production support role.
- Exposure/Experience with the following is a huge plus as these areas are an essential portion of this role including: Microsoft Azure, Microsoft Office 365, Microsoft Exchange/Exchange online, and MS SQL/Azure SQL
- Excellent facilitation (formal and technical) communication skills (oral and written) with a solid command of the English language as a portion of this role is conducted via email responses and phone conversations with clients and team members
- Experience supporting a point-of-sale or retail fueling system is a plus.