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Description Robert Half has a client in the Software industry seeking a Service Desk Analyst. The ideal candidate for this position would have at least 1 - 2 years of IT support experience. This will be a contract to permanent opportunity.
Provide phone and chat support for an organization of over 1,000 end users across the company.
Research and resolve basic network (VPN, IP configs), hardware, and software application problems
Administer user accounts for Active Directory and other applications
Support/manage an Office 365 environment: Outlook, Excel, OneNote etc.
Support Windows 10/11 Environment
Troubleshoot peripheral hardware
Requirements
Microsoft Office 365 experience: assigning licenses, creating mailboxes etc.
Windows 10/11 support
Active Directory experience: create/delete users, manage GPOs etc.
Troubleshoot FTP issues
Troubleshoot network printer issues (Lennox, HP, etc.)
Troubleshoot VPN issues
Experience working within a ticketing system: ServiceNow, FreshService, or ConnectWise etc.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time