Vacancy expired!
- Assess and troubleshoot computer support problems
- Proven experience supporting hardware and software problems
- Receive and handle phone calls and emails from users to help them with technical issues
- Assist customers with using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Work with customer to figure out the nature of the problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps
- 8+ years of experience