ServiceNow Developer

ServiceNow Developer

• Research and design technical solutions and implementations of strategic technologies and other modules.
• Develop scripts, workflows, and flows on the ServiceNow platform to automate tasks and integrations.
• Provide software configuration and customization including, but not limited to workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations.
• Develop and manage integrations between ServiceNow and third-party systems (REST, orchestration, and other relevant methodologies).
• Assist and improve Service Mapping, CMDB, and Discovery processes including third-party integrations.
• Drive initiatives to identify, optimize and automate manual IT business processes to deliver secure, scalable, and reliable IT services.
• Build out scoped applications, customizations, and configurations based on customer requirements.
• Driving continual service improvement through establishment of best practices, reusable assets, and refinement of the implementation processes.
• Monitor health, usage, and overall security compliance of the application.
• Provide system administration and support for maintenance and break/fix.
• Perform system and integration testing. Implement changes across SDLC lifecycle.
• Document technical solutions and provide training in knowledge gaps.

• 6 yrs. Development and Administration in ServiceNow in ITSM, ITBM, CMDB, Service Catalog
• 5 yrs. JavaScript, Jelly Scripting, Glide, HTML, XML and/or JSON
• 6 yrs. Strong written and verbal communication skills and ability to gather, understand, organize, and interpret relevant data and information
• 4 yrs. Experience gathering requirements and designing to requirements
• 4 yrs. Experience in developing and managing integrations with ServiceNow
• 3 yrs. Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)

• 2 yrs. Development and Administration in ServiceNow Field Service Management
• 2 yrs. Development and Administration in ServiceNow Security Operations