ServiceNow Developer

Title: ServiceNow DeveloperLocation: Houston, TX 77002Duration: Direct HireWork Requirements: , Holders or Authorized to Work in the USHybrid: Onsite 3 days a week/remote 2 days a weekQualified candidates may send a copy of their resume (Word Format) to Cara Mason at . Job Description:As a member of the IT Service Delivery team, the ServiceNow Developer will work in a team setting to deliver IT focused ServiceNow solutions. The Developer will manage incident tickets, work on enhancements, build/modify catalog items and workflowsJob Responsibilities

• Partner with business stakeholders to understand requirements and provide best practice advice on ServiceNow solutions
• Ability to communicate and build relationships with all levels of an organization including both technical and non-technical audiences
• Build new and support existing catalog items and workflows
• Drive automation of common activities, and integrate with common platforms via IntegrationHub or with APIs
• Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts
• Demo builds to customers
• Develop, validate and execute comprehensive test plans.
• Contribute to the continual improvement of delivery services processes
• Maintain the health of the CMDB
• Configure ServiceNow Discovery and Service Mapping
• Configure MID servers
• Maintain Discovery schedules, configure probes, and troubleshoot Discovery issues
• Perform weekly releases
• Assist in analyzing and resolving operational issues
• Create or manage ServiceNow reports and dashboards
• Participate in planning for and executing on continuous improvement opportunities
• Perform platform family upgrades, resolve skipped records, and complete functional testing
• Stay current with ServiceNow functionality and offerings

• Strong ownership, accountability, and attention to detail in all work efforts
• 5+ years of broad ServiceNow experience including:
  • ITSM
  • Service Portal
  • Discovery
  • CMDB
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Knowledge of ITIL
• Strong interpersonal skills, and positive customer centric attitude
• Background in application development using technologies like HTML, CSS, JSON, XML, JavaScript