ServiceNow Technical Architect

Job Role: ServiceNow Technical ArchitectLocation: 100% Remote in USHire Type: Full-time Job Description: Technical Architect: The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

• Strong understanding of technical and functional design requirements for ServiceNow Platform

• Provide High Level Design and technical solutions for ServiceNow implementations
• Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
• Strong understanding and experience with Domain separated experience setup and configuration.
• Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
• Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
• Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
• Should have strong hands on experience with DevOps tools integration and automation trigger capability
• Strong understanding with workflow engines
• Strong understanding of design methodologies to create prototypes for client engagements
• Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
• Understands the necessity of and contributes to coding standards and best practices
• Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
• Participate in customer business meetings with various stake holders.
• Take corrective actions based on the customer satisfaction surveys.
• Drive service improvement programs.
• Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
• At least 10+ years of experience in Design and Implementation of ServiceNow
• The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable.