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- Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
- Develop custom software solutions as required through scripting and software development
- Prepare technical documentation as specified in customer contracts and as internally required
- Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
- Deliver projects on customer premise or remotely as required. Most engagements are remote.
- Enhance customer knowledge in IT Operations Management with ITIL v3 framework
- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
- Excellent verbal and written communication skills require.
- Expertise and experience with ServiceNow ITOM products are required
- ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial
- Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
- 2-5 years in a consulting position, delivering software implementation engagements
- Experience in multiple application architectures and supporting technologies
- Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge