Shared Services Clinical Operations Supervisor

Overview Why You’ll Love Being a Shared Services Clinical Operations Supervisor at AccentCare Do you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a Shared Services Clinical Operations Supervisor. As a Shared Services Clinical Operations Supervisor, you will have the ability to work at the top of your licensure while working one-on-one with your clients to provide them with customized care. Under the guidance of your physician, you will develop plans of care and utilize nursing theories, skills, and techniques to provide quality care to your clients on a daily basis. When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love as a Shared Services Clinical Operations Supervisor. Join the AccentCare team and apply for this Shared Services Clinical Operations Supervisor opportunity today! What You Need to Know Shared Services Clinical Operations Supervisor Responsibilities: Coaches, monitors, and performance manages 10+ individual contributors, including but not limited to managing team KPIs (speed to accept, speed to complete referral, et al) productivity, quality and time and attendance. Manages key metrics and work queues assigned to ensure established Service Level Agreements of the Clinical SS team are adhered to. Oversees Acceptance and Completion process for an established region and ensures Clinical Acceptance of a referral is accomplished in accordance with established acceptance criteria as quickly and efficiently as possible Facilitates daily team huddle to maintain communication and improve employee engagement. Frequent Branch/peer meetings to ensure smooth patient transition, adequate performance and speed are maintained Provides On-the-Job training to employees. Collaborates with training team to develop curriculum that facilitates employee success. Collaborates with peers (SS and Branch/Sales) to establish continuous improvement opportunities Reviews and takes action on quality defects; collaborates with Engineering and IT Teams to identify opportunities for process improvement and implements corrective and preventive actions Qualifications Shared Services Clinical Operations Supervisor Qualifications: Bachelor’s degree and 4-6 years of experience; or equivalent combination of education and experience. Operations or process improvement experience required, Home Health or Healthcare experience desirable RN desired; LVN/LPN min required Laptop/Headset will be provided for at home positions - candidates must have reliable Internet and/or WIFI sufficient to meet the demands of the job