Job DescriptionThe Team:As a subject matter expert in payment and identity systems tailored for the retail industry, your deep technical expertise will be invaluable in shaping our in-store experiences. You will proactively monitor the evolving landscape of payment technologies, fraud prevention strategies, and customer identification protocols, ensuring our systems remain secure, efficient, and compliant. Collaborating closely with cross-functional teams, vendors, and stakeholders across our organization, you will foster an environment of continuous improvement, empowering others with your technical prowess and commitment to delivering seamless, trustworthy transactions for our customers at every touchpoint. The Role:In this vital role, you will safeguard the integrity of our in-store payment processing and customer identity management systems. With a keen eye on industry regulations and emerging trends, you will fortify our solutions with robust security measures, ensuring the utmost protection of sensitive financial and personal data. Staying ahead of the curve is paramount, as you explore cutting-edge technologies and innovative approaches that redefine how we process transactions and manage identities across our nationwide network of retail locations. Why Whole Foods Market: Whole Foods Market is the world's leading natural and organic foods supermarket retailer and wellness company. Our philosophy is to satisfy and delight our customers – and to support Team Member happiness, growth and excellence. Why? We believe that each and every team member is a valued contributor to our mission. In our partnership with Amazon, we are re-inventing the grocery industry through innovative advancements and a service-minded approach. You will also receive a 20% in-store discount, matching 401K, onsite fitness center with free classes, free covered parking and a caring loving culture.Responsibilities:
Compliance and Security: Ensure compliance with industry regulations, such as PCI-DSS, and implement robust security measures to protect sensitive data and prevent fraud.
Subject Matter Expertise: Become a subject matter expert in packaged software solutions related to payment processing and identity management systems. Stay up-to-date with industry trends, best practices, and emerging technologies in these domains.
Documentation and Training: Develop and maintain comprehensive technical documentation, guidelines, and training materials for payment and identity systems. Conduct training sessions for internal teams and stakeholders as needed.
Vendor Management: Collaborate closely with multiple vendors providing payment and identity solutions. Manage vendor relationships, coordinate integration efforts, and ensure compliance with relevant regulations and standards.
System Integration: Work closely with cross-functional teams to integrate payment and identity systems with existing infrastructure and applications. Ensure seamless data flow, security, and compatibility across various platforms.
Performance Monitoring and Optimization: Monitor the performance of payment and identity systems, identifying bottlenecks and areas for improvement. Implement strategies to optimize system performance, scalability, and reliability.
Technical Support: Provide technical support and troubleshooting for payment and identity-related issues. Participate in an on call rotation. Analyze and resolve complex problems, ensuring minimal disruption to business operations.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
2+ years proven experience in working with payment processing systems, customer identification management/Loyalty solutions, and authentication protocols
2+ years experience in languages and technologies relevant to payment and identity systems, such as Java, C#, SQL, Splunk, and web services (SOAP, REST).
Strong understanding of security principles, data encryption, and compliance regulations related to financial transactions and personal data protection.
Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
Past experience with security protocols, encryption standards, and compliance frameworks (e.g., PCI-DSS, GDPR) related to payment and identity systems.
Experience with Agile methodologies, including Scrum, Kanban, or SAFe.
Experience with system integration, data migration, and performance optimization.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and vendors.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Full-time