Your opportunityAs a Global Services Representative, your interactions with clients will be phone based with our International and Domestic clients (individual investors) that are trading securities on both US and foreign exchanges. You will work in a collaborative, fast-paced environment, to assist with trading Futures products for both Domestic and International clients, document translation services for internal partners, foreign language translation for clients, as well as supporting our clients within Stock Plan Services. The relationships that you create and uphold will have direct impacts as you aid our clients to “Own their tomorrow”.What you haveRequired Qualifications:
Must be able to read, write, and speak in Spanish.
FINRA Series 7 and 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.
Flexibility to work between the hours of 8:00AM and 7:00PM Central.
Preferred Qualifications:
FINRA Series 9-10 license preferred
Preferably 3-5 years of experience in Client Service, Financial Services and/or Brokerage Services with an emphasis in trading, engaging with clients in a proactive and consultative manner.
Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients.
This department operates 24hrs a day, 6 days a week, so shift flexibility is highly preferred.
Excellent analytical skills with the ability to effectively mitigate risk and adhere to trading accuracy while adhering to policies, procedures, and guidelines
A passion to continually learn, growing your knowledge in personal finance, US and foreign markets
Ability to establish trust and rapport with clients over the phone
Excellent interpersonal and written skills with a strong customer service focus are essential
Resilience to help achieve client happiness in a fast-paced call environment
What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insuranceSchwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
Full-time