The CompanyWork matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.The TeamThe Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.The RoleThe Sr. Business Process Consultant, Risk & Resilience is the domain and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Risk & Resilience products – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role:Be the domain and process expert in configuring and implementing the Risk & Resilience product portfolio using ServiceNow’s leading practices focused on configuration vs. customizationConsult with organizations to drive Risk & Resilience-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholdersAdvise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions’ standard capabilities in their efforts to improve their Risk & Resilience processesLead customer design workshops focused on ServiceNow Risk & Resilience solution functionalityOwning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateralGuiding customers in completing required documentation, such as business requirement workbooks for functional aspects of the solutionDrafting more functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving themGuides and advocates for the customer’s needs throughout the engagementPerform internal unit testing of the developed solution during the development stage of the engagement, in partnership with Technical ConsultantsDrive customer unit and user-acceptance testing requirements throughout and at key stages of an engagementBe a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomesPrepare all customer-facing deliverables focused on business process and domainJuggle multiple and complex projects/initiativesPromote continuous improvement practices for delivery/engagement materialsLead pre-sales activities for specific Risk & Resilience engagement opportunities to define the engagement scope, effort, roles, and durationProvide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon requestUp to 30% travel annually, driven by customer needs and internal meetings