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Who we are: Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Job DescriptionProvide Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users following best business practicesDiagnose, troubleshoot, and implement fixes for a variety of information technology topologyConfigure, troubleshoot, and deploy mobile devices & other audio/ visual equipmentTroubleshoot VPN, and VDICreate, modify, and follow appropriate KB articlesManage workload via ticketing softwarePrioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groupsInventory management of IT assets including asset auditingProvide 'White Glove' support for senior leadership and VIPsGuide and mentor team members advanced technical level proceduresOther duties and tasks associated with deskside servicesOther duties as assigned 2+ years corporate computer support with strong emphasis on Microsoft WindowsAdvanced level troubleshooting capabilityAdvanced level experience with Microsoft Office/ Office 365 suiteAdvanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)Understanding of Windows 10 architecture including permissions, file structure and registryExperience with endpoint protection and encryption (Bitlocker) supportAdvanced level experience with using remote desktop support toolsAbility to maintain composure while handle challenging, dynamic, rapid-response user supportDemonstrate high level of professionalism and strong personal interaction skillsMaintain neat and professional work area and appearance in compliance with site policies Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaExperience Interfacing with client and internal leadership, providing updates and alignmentExperience as an Escalation Point for significant eventsExperience creating knowledge documentationExperience providing training and mentoring What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: Requirements High School Diploma or equivalentAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Demonstrate and exemplify a high level of professionalism and strong personal interaction skillsAbility to work on-call and other after-hours support needsMaintain valid driver"s licenseMaintain neat and professional work area and appearance in compliance with site policiesAbility to adhere to scheduled shiftAbility to walk, bend, stand for prolong periods of time, and lift equipment up to 50 poundsAbility to pass standard panel drug screening and background check