Sr. Manager - Customer Support Management

28 Mar 2024
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Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating, and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.The Director of PMO and Business Operations should have a proven track record of successful project delivery, an ability to improve project management practices and substantial team leadership experience with a focus on team development. The Director be skilled at evaluating and revising operations and procedures in response to business changes. The Director plays an important part in the success of the Professional Services department as they oversee several key areas. In this position, the individual will be responsible for:Key Responsibilities

Lead a team of experienced Project Managers for the delivery of projects/programs on time, within scope and on budget.

Coach and mentor project management practitioners and share knowledge of best practices.

Seek implementation efficiencies to meet or exceed the financial expectations established at project initiation.

Develop/enhance, implement, and govern program management processes, tools, templates, frameworks, and metrics.

Monitor administrative compliance with project policies and standards.

Engage with customer leaders/executives for large strategic projects.

Business Operations

Manage the team responsible for Professional Services finance processes and resourcing including but not limited to:

Timesheet management, invoice approval, and customer billing

Project setup, staffing, and resource forecasting

Financial data accuracy and records management

Vendor Management (enablement, resourcing, performance)

Forecast resourcing needs and optimize margins.

YOU MUST HAVE

5+ years of Project/Program Management experience

Expert‐level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and

Portfolio Management Methodology – PPM)

3+ years in an administrative or organizational role that includes time-management skills to manage multiple tasks in meeting deadlines and deliverables.

Proficiency with following tools: SalesForce and SAP

Experience with Microsoft Office applications: Excel, PowerPoint, Word, SharePoint

Budget, cost and profitability management skills

Ability to influence without authority

WE VALUE

Bachelor's degree or master’s degree preferred

PMP or PgMP

Good understanding of Quality Systems in Life Sciences, Medical Device, or Consumer Products sectors

Willing to fulfill occasional travel requirement.

Effective interpersonal communication skills, both written and oral

Demonstrated leadership ability to establish and manage a high‐performance team

Motivated to build relationships at executive levels with customers and vendor groups

Flexibility, adaptability, and resourcefulness when managing changing timelines and multiple deliverables

Bachelor's degree, master’s degree preferred

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Full-time
  • ID: #51352119
  • State: Texas Houston 77001 Houston USA
  • City: Houston
  • Salary: USD TBD TBD
  • Showed: 2024-03-28
  • Deadline: 2024-05-27
  • Category: Et cetera
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