Sr Mgr, Network Services

Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLCZip Code:77077Minimum Level of Education:Bachelor's DegreeMinimum Years of Experience:10+ YearsEmployment Type:Full TimeTravel Percentage: Up to 25%JOB SUMMARY The Sr Network Services Manager will report to the Director of Network Services. The role has enterprise responsibilities for all areas of Network Services. This includes Operations, Projects, Budget, Contracts, Cloud services, full-time employees, managed services, Procurement process, and day to daycare and feed of the enterprise Network. The enterprise consist of 220 locations both domestic and internationalRESPONSIBILITIES Reports to the Network Services Director and will be responsible for all elements of Telecommunications, Data, Voice, Security, wireless, and Cloud services for the Sysco Enterprise

Manage and maintain all aspects of the Network, and associated projects

Prepare status reports for projects, operations, budget, and maintain the department strategy with long and short term objectives

Oversee all day to day network operations in all areas of responsibility

Lead a dynamic team of individuals that are direct-hire, contractors, and managed services companies

Oversee the team's development activities toward established milestones with a focus on, Enterprise and team level goals.

Oversee the training and growth aspects of the direct report full-time employees

Provide leadership and mentoring to a dynamic team of full-time employees that includes performance tracking.

Oversee team-based budget, track cost, enter purchase request, and forecast cost

Work with other teams at all levels that include operations, projects, MAC, Break-fix, Outages, Incident management, and 3rd party providers

Lead and oversee both simple to complex projects start to finish with proper documentation

Maintain highly advanced solutions to meet a broad spectrum of business needs

Work directly with telecommunication providers and vendors at all levels

Partner and work with 3rd party teams and vendors as needed to meet enterprise objectives

Operate as an SME and represent the Network Services team with the business and upper management

Lead efforts and determine technology-based solutions to meet business requirements enterprise-wide

Manage partner relationships between telecommunications carriers and vendors

Establish a communicate common goals, personal goals, and direction for staff

Prepare documentation to place orders with Vendors, Changes controls, Purchase Request, BOM's, Order circuits, and MAC for areas of responsibilities

Actively participant in major outages to drive outages to resolution

Represent the Network Services team with the business and all levels of management

Oversee the design, implement, maintain, recommend, and support local and remote portions of the Sysco Enterprise Network

Drive lifecycle strategies for your area of responsibility

Drive initiatives to provide value for day 2 support

Responsibilities include maintaining detailed project plans, scopes of work, diagrams, central team repositories, and other technical documentation

Provide timely status updates to customers, project managers, and all levels of management.

Report RCA's associated with incidents

Technical understanding of all LAN, WAN, QoS, Security, and DataCenter related operations

Participate in enterprise-level meeting with all levels of management

Represent Network services with various IT and business-based groups as a subject matter expert

Lead and perform complex problem isolation across the infrastructure

Lead and perform problem isolation with Telecommunication vendors (AT&T, TWC, Century Link, Verizon, Etc) and internal teams

Participate and Provide continuous research, assessment, recommendations, and implementation of new technologies as needed by the Sysco organization

Expected to be available 24X7X365 as required to maintain the enterprise infrastructure

Oversee an enterprise infrastructure On-call rotation for the team

Lead implementation efforts across the enterprise and ensure that projects are executed according to design, within project timeframes, and budget

Develops and recommends strategies for growth, direction, and other enhancements by maximizing the functionality of the infrastructure.

Conduct, research, and recommend solutions as it relates to capacity planning for the enterprise network.

Support the campus environments as required and locations nationwide

Point of contact for managed service providers

Manage and Oversee managed service providers

Develop an operational process to services the Sysco Enterprise

Maintain tools that support enterprise environments worldwide.

Additional duties as assigned by the Network Services Leadership

QUALIFICATIONS EducationBachelor's Degree, or equivalent experience,

ExperienceTen or more year's previous experience required.

Certifications of Cisco products, and/or other related products is a plus

Understanding and experience of managing large enterprise environments

Proven leadership skills and management.

Professional SkillsPrior Management knowledge and skills in larger enterprise environments (Fortune 500's)

7 years of experience in a leadership role with Ten years experience in Networking

Ability to create business cases and operational process

Ability to create and manage forecast, and budgets

Understanding of the ITIL model and standardized process

Knowledge of Cisco Systems solutions in the areas of LAN, WAN, Security, and WiFi

Overall knowledge of Network Security and content filtering solutions

Large Scale Cisco Enterprise WAN's and LAN's

Provisioning and circuit ordering

Knowledge Telecommunication providers.

Complete understanding of QoS and is tagging parameters

Experience in large enterprise environments (500+ sites)

Possess a high degree of professionalism, customer service, and dependable.

Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices, and procedures.

Solid written and verbal communication.

Ability to work in a remote capacity.

Ability to work in a team environment

Certificates, Licenses, and RegistrationsCertificates such as CCNP (Cisco Certified Network Professional), CCIE (Cisco Certified Internetwork Expert), and/or MCSE preferred

Plus if Project management courses were attended or certification are held

Plus if Process courses were attended or certifications are held

Management course was attended or certifications are held

Physical DemandsWhile performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.

The employee is frequently required to sit and reach with hands and arms.

Position may require travel to remote locations. Estimated travel 10%

Work EnvironmentThis position can be performed from the corporate facility or a remote location

Must be able to do limited travel to Sysco facilities or operating companies.

This position requires performing a task from office and warehouse spaces including cold areas

The noise level in the work environment is usually moderate

BENEFITS INFORMATION:For information on Sysco's Benefits, please visit https://SyscoBenefits.comHOW WE PROTECT OUR ASSOCIATES COVID-19 Precaution(s): Personal protective equipment and masks provided

Temperature screenings

Social distancing guidelines in place

Sanitizing, disinfecting, and cleaning procedures in place

OVERVIEW:Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.