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JOB SUMMARYAt Houston Methodist, the Sr. Supply Technician position is responsible for performing the physical inventory-related tasks in Supply Chain Management, including but not limited to receiving, storage, distribution, and replenishment of supplies and equipment, including rental equipment, used throughout the hospital campus or central distribution center to promote a clinically-integrated Supply Chain. This position will perform tasks such as the delivery of supply and equipment orders, stocking of supplies, rotation of supplies, checking of expiration dates, removal of excess inventory and cleaning of clinical equipment. The Sr. Supply Chain Technician position will assist in customer inquiry and perform financial transactions in various hospital systems, apply moderate skills and understanding of department and hospital processes and procedures, including but not limited to working knowledge of inventory management systems, clinical product and equipment, to provide support to clinical and ancillary areas, while working independently under minimal supervision. PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.HOUSTON METHODIST EXPERIENCE EXPECTATIONSProvide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Focuses on patient/customer safety
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally rounds with patients/customers to ensure their needs are being met
Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 20%Facilitates open, professional, communication to achieve mutual understanding, role modeling by example. Communication to promote both work efforts and problem resolution is clear and professional. Functions as a mentor for effective communication skills, assisting in team members' development of such skills. (EF)
Serves as a lead resource, as appropriate, for off hours and weekends. Assists with training of personnel and role-models teamwork by responding positively to request for assistance. (EF)
Promotes a positive work environment and contributes to a team-focused work unit that actively helps one another achieve department goals. (EF)
Provides contributions towards improvement of department scores for turnover, retention, and employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability. (EF)
SERVICE - 20%Responds to supply and equipment needs by taking action on adjusting inventory levels, or PAR concerns, including updates, additions or subtractions. Efficiently delivers and stocks supplies and equipment needed on assigned units, or departments and communicating actions to internal customers. (EF)
Receives, picks, stages and delivers supplies and equipment, including rental equipment, according to schedule and within established guidelines, while ensuring the transactions occurring physically mirror the transactions occurring within the appropriate inventory management system. (EF)
Responds to and oversees supply and equipment requests, both urgent and routine, within established guidelines of the department. (EF)
QUALITY/SAFETY - 20%Reviews, maintains and executes changes for supply and equipment inventory levels to ensure inventory is managed and replenished appropriately to prevent stock-outs or over-stock situations. (EF)
Using documentation such as delivery manifest, pick ticket or packing slip, inspects and audits supply and equipment deliveries based on department standards and procedures (i.e. quantity, unit of measure, correct label, physical condition, product expiration). (EF)
Assists with capture of non-conforming products by rounding and inspecting supplies and equipment when defects or recalls are identified and routinely for identification and removal of expired product. Ensures clinical supply and equipment areas are clean and organized. (EF)
Responsible for basic trouble-shooting of concerns in the inventory management systems, including but not limited to PAR Excellence Scale Errors or locating deliveries based on workflow through the systems. (EF)
FINANCE - 20%Responsible for input of all Supply Chain transactions (inventory, receipt, etc.) and ensures transactions are completed accurately within the appropriate tracking systems and within the established guidelines of the department. (EF)
Uses resources efficiently; does not waste supplies. Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Self-motivated to independently manage time effectively and prioritize department daily tasks, minimizing incidental overtime. (EF)
GROWTH/INNOVATION - 20%Generates and communicates new ideas and suggestions that improve quality of department services. (EF)
Participates in special projects and department initiatives and seeks opportunities to expand learning with a focus on continual development. Completes and updates the individual development plan (IDP) on an on-going basis. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTSHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE REQUIREMENTSTwo years of previous experience in a customer service role or Healthcare, Supply Chain or Materials Management
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIREDN/A
KNOWLEDGE, SKILLS AND ABILITIES REQUIREDDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
Knowledge of PPE and process requirements for Sterile Supply helpful
Demonstrates critical thinking skills
SUPPLEMENTAL REQUIREMENTSWork AttireYes/NoUniform YesScrubsYesBusiness professionalNoOther (dept approved) NoOn-Call No (for Non-Exempt or Exempt jobs)Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.Travel May require travel within NoHouston Metropolitan area May require travel outside No of Houston Metropolitan area Travel specifications may vary by department. Please note any other special considerations to this job: Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.Street: 16655 Southwest Freeway Name: Supply Chain Mgmt Regular Shift: 1st - Day
Full-time