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- Develop tools and visualization to understand our customer experience and their product interaction
- Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
- Develop solutions to automate manual development & operational task.
- Responsible for the availability, performance, change management, telemetry, and capacity management of their services
- Engage in with the development team throughout the life cycle to help build for reliability
- Take part in Root Cause Analysis and post-mortem to identify and eliminate gaps and improve service
- Analyzes usage and telemetry data to identify patterns to predict and prevent failure
- Constantly evaluate and test products specially before and after any change
- Manage the efforts to split between manual operational work and engineering work
- Part of the 24x7x365 support coverage
- Experience with system administration in Windows, Unix, or Linux platforms
- Experience with high level programing language such as Java, Python or C# and shell scripting
- Strong experience with CI/CD pipeline and testing framework
- Experience in Incident, Change and Problem management process in an large scale operations
- Experience with integrating solutions in a multi-vendor environment, including SaaS environments
- Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter and Dynatrace
- Experience with Automation and Configuration tools like Ansible, Puppet, Chef or Evolven.
- Experience with Agile and full software development life cycle disciplines
- Experience with Capacity and Resilience management practices and procedures is beneficial
- Knowledge of networking protocols is beneficial.
- Industry recognized security certifications (security, networking, etc.) - strongly preferred
- Experience with Splunk in one of the following areas: IT Operations, compliance, Dev-Ops, network security, and system security, supporting security event management tools (SIEMs)
- Working knowledge of Splunk Cloud solution offering - not required but preferred
- Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Cloud Foundry or similar technology is preferred
- ID: #23800430
- State: Texas Plano 75023 Plano USA
- City: Plano
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-12-03
- Deadline: 2022-01-31
- Category: Software/QA/DBA/etc