Job Description:Acceptance Solutions Payer Interface team is looking for an experienced and highly skilled Development/Site Reliability Engineer (SRE) and Client Integration expert to join our team. The ideal candidate will possess excellent communication skills and a strong technical background, enabling them to effectively manage client integrations and ensure the reliability and performance of our systems.Key Responsibilities:Client Integration:Serve as the primary technical contact for clients during the integration process.Coordinate with clients to understand their technical requirements and ensure seamless integration with our systems.Develop and maintain integration documentation and guides for clients.Troubleshoot and resolve integration issues in a timely manner.Collaborate with the product and engineering teams to enhance integration processes and tools.Site Reliability Engineering (SRE):Design, implement, and maintain highly available and scalable systems.Monitor system performance and reliability, identifying and addressing potential issues before they impact clients.Troubleshoot the client issues and perform first level of triagingDevelop and maintain tools for automating system operations and improving efficiency.Participate in on-call rotations to provide 24/7 support for critical systems.Collaborate with development teams to ensure new features are reliable and scalable.Implement and maintain security best practices to protect client data and ensure compliance with relevant regulations.Incident Management: Respond to and resolve production incidents promptly.Conduct root cause analysis for critical issues and implement corrective actions.Document incident reports and resolution steps.Diagnose and troubleshoot production issues, including application errors, server failures, and network problems.Use debugging tools and techniques to analyze logs and system behavior.Generative AI:Use Gen AI and big data to identify opportunities and work with partner teams to improve systems availability and automate/optimize operations.Stay updated with the latest advancements in GEN AI and machine learning technologies.Lead and guide the team in AI design, code and implement new algorithms to solve complex problems This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Visa is not offering relocation assistance for this role.