Vacancy expired!
Responsibilities:- Provides day to day support for clients including layer 1 and 2 network support, desktop support(OSx and Windows), Active Directory service administration, File and Print services, generalconnectivity issues, cloud support (SaaS and IaaS), and application troubleshooting- Performs all ticket handling functions and works with dispatch to coordinate onsite needs- Maintains CRM- Maintains client documentation, updates as need, and adheres to client SoP’s for servicedelivery- Handles escalations for Triage and Support Technicians- Mentors, guides, and leads by example while adhering to Best Practices and company SoP’s- Provides day to day support for AD DS, VMware, Microsoft 365, Exchange, client LoBapplications, network,a and infrastructure management as needed.- Maintains and improves documentation for clients and our systems- May be involved in the completion of low impact projects
- ID: #23854735
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State: Texas
Richardson
75081
Richardson
USA
- City: Richardson
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-12-04
- Deadline: 2022-01-31
- Category: Systems/networking