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The Support Project Manager position is an internal facing position. The Support Project Manager understands the business needs of the Support Department and translates those needs into a plan to deliver successful results. The Support Project Manager is responsible for managing teams through all phases of the implementation which includes discovery, design, configuration, data conversion activities, implementation, monitoring, management, project budget, and results delivery for Courts and Justice. The Project Manager will work closely with Client Success, Development, Professional Services and Accounting staff to support and track the progress of projects utilizing MS Project while applying PMI's Project Management Body of Knowledge or similar project management methods.
Responsibilities- Manage and assume accountability for all aspects of projects related to delivery projects:
- Planning and tracking all project activity.
- Guide through release planning in support of the overall project schedule.
- Track project hours and submit project progress reports by due dates.
- Monitor and review revenue and budget and bring concerns to management as needed.
- Managing scope, time and cost to meet commitments.
- Acquiring and coordinating necessary resources to meet project needs.
- Managing communication throughout the team and stakeholders.
- Manage the quality of project team deliverables.
- Manage the project budget.
- Report status and issues.
- Identify report and manage risks; overcome project obstacles.
- Act as a liaison and representative communicating feedback to appropriate Tyler resources; act in a manner to resolve outstanding issues in a timely manner.
- Create and maintain the following deliverables for basic projects:
- Project SOW - Statement of Work (Phased definition)
- Project Work Plan
- Monthly financials: POC, financial spreadsheets and project forecast
- Weekly status reports
- Project task lists (Project Plan)
- Maintain issues list
- Maintain project risk mitigation log
- Ensures ongoing clear and effective communications. As required, involves senior/executive Tyler staff to support effective completion of project and/or to resolve high-level issues.
- Anticipates, identifies, and resolves roadblocks such as preparation, business process gaps and missed requirement.
- Performs other job-related duties and responsibilities as may be assigned from time to time.
- Bachelor's degree in business, technical, criminal justice or equivalent experience.
- Customer Service or Support experience preferred.
- PMP certification is a plus
- Significant experience in project engagements (3+ years' experience required)
- Solid and proven project management experience essential and required.
- 5+ years' experience implementing large scale software projects;
- Software life cycle knowledge.
- Significant experience and proficient utilizing Microsoft Project.
- Project Management Body of Knowledge (PMBOK) or similar project management methods is preferred.
- Working knowledge of Tyler's Enterprise Justice, eSolutions products and Courts and Justice business processes is preferred, but is not required.
- Proficiency using computers and exposure to IT infrastructure components.
- Strong analytical ability, particularly in a technology environment.
- Strong decision making and problem-solving skills.
- Excellent planning, organizational skills and ability to follow-through until processes are completed.
- Exceptional customer service, verbal and written communication skills
- Proficient in Microsoft Word, Excel and Project.