Service Desk & Customer SupportSystem Administration (Jira/MSP+/Web Systems)Data Analysis (Excel/KPI/Reporting)AI-Driven Automation & AI-assisted DevelopmentContinuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access managementSystem configuration: Workflow and process maintenance, Issue investigation and escalationAbility to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.