System Support Administrator (Hybrid)

Paladin Consulting is currently hiring an IT System Administrator Acquisition Support to join our team working onsite at our client's office located in Dallas, TX. Can work mostly remotely but needs to be local to Dallas to go onsite as needed. Minimal travel.

• Remote support desktop, laptop, iPad, network equipment, and medical devices
• Order or purchase, install, and maintain equipment such as printers, scanners, etc.
• Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Install and configure remote monitoring software on workstations, servers
• Set up accounts, workstations and work directly with clients/end users to understand the individual needs of the business
• Work with cross-functional team to coordinate equipment and network deployment plan and make suggestions on systems and processes.
• Configuration of network electronics based on customer requirements
• Understanding various network, and data closet components
• Troubleshooting and problem resolution independently or as part of a team
• Focus on providing a high level of customer satisfaction throughout the solution delivery process
• Maintain daily communications to ensure resolution and proper follow-up
• Ensure that L2 / L3 testing has been completed before leaving the customer site
• Identify and escalate situations requiring urgent Attention
• Review and maintain written process documentation (Daily Todo List)
• Inform management of recurring problems, improve training and operational procedures within a business to increase efficiency and productivity
• Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)
• Provide Weekly and Monthly Project Status Reporting to Infrastructure Management detailing business process improvements. Create and present reports to executive team members and shareholders to support recommendations

• Over 5+ years related work experience
• Experience in High Availability and distributed systems, Windows administration, troubleshooting, and support
• Excellent debugging skills across a variety of integrated platforms
• Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing
• Software (Windows 8 & newer, Mac OS X, Office Suite, Google Apps)
• Hardware (Mac, PC, Printer, Scanner, VOIP Phone)
• Client Connectivity (Ethernet, TCP/IP, and VPN)
• Medical Device Equipment a Plus
• Oral and written communication skills
• Team interaction and Attention to detail