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- Supporting Tier 2 / Operations activities by carrying out the following responsibilities
- Monitor complex technical control facility hardware and software, either on-premises or cloud-based. Interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance.
- Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions.
- Manage the support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects.
- Perform system-level configuration of products including determination of software, hardware, OS, and other platform specifications, either with on-premises equipment or IaaS/PaaS/SaaS cloud components.
- Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, Wi-Fi (IEEE 802.11) management and support, operating systems programming, system security policy procedures, and cloud operations.
- Monitor and respond to NIPRNET and SIPRNET hardware, software, network, and cloud platform problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting, or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations.
- Utilize software and hardware tools and identify/diagnose complex problems and factors affecting network performance.
- Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.
- Excellent writing, interpersonal and communication skills
- Ability to communicate effectively with team on assigned tasks, expectations, and schedule.
- Sharp attention to detail
- Organized; time management skills to forecast and stay ahead of deliverables/reporting requirements
- Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.
- Excellent Customer FocSatisfaction skills.
- Have a detailed understanding of the configuration, management, and use of security information and event management (SIEM) software, to include properly reacting to SIEM events.
- Manage the system vulnerability identification and resolution process in order to support network accreditation process. Additionally, minimum of 5 years of firsthand experience operating network security devices to include Cisco integrated services routers (ISR).
- Ability to use the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; VMWARE, VCenter, ESX 5.0 and Above; MS active Directory Admin; Cisco products to include but not limited to 3560 switches, routers, and ASA firewalls and intrusion prevention systems(IPS).
- General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
- Contractor site with 0-10% travel possible
- Possible off-hours work to support releases and outages
- 10 lbs. maximum lifting, occasional lift/carry of small articles
- Occasionally required to stand; frequently required to walk and sit
- Continually required to utilize hand and finger dexterity
- Occasionally required to climb, balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- ID: #23461129
- State: Texas San antonio 78201 San antonio USA
- City: San antonio
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-11-25
- Deadline: 2022-01-17
- Category: Et cetera