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- Provide support to users on PC hardware, software, and telephone issues
- Identify, research, and resolve technical problems following general guidelines. Offer solutions and recommend training for recurring problems
- Document trouble calls and enter solutions into a service desk system (ServiceNow). Prioritize, track and monitor problems to ensure timely resolution.
- Perform account/machine setups and decommissions
- Perform additional asset setup/configuration and account administration duties
- Project team member on large scale system/hardware upgrades
- Maintain IT hardware and software inventory
- Perform daily systems checks
- Responsible for selected IT improvement projects and participates in others
- Other duties as assigned
- Strong knowledge of Microsoft Windows 7, 10 and the Microsoft Office 2010,2016 Suite of applications
- Knowledge with O365 cloud base email system
- Knowledge of Windows 2003/2008 Server Enterprise Edition and Active Directory processes
- Knowledge with VPN and RSA solutions
- Knowledge of commonly-used concepts, practices, and procedures for resolving hardware and software related issues
- General Server/network troubleshooting skills
- Excellent interpersonal, communication (both oral and written), and problem-solving skills
- Familiarity of workstation imaging
- Strong troubleshooting ability
- Excellent verbal and written communications skills
- Minimum 4 years’ experience in PC Support/Help Desk field
- Experience with PC hardware and peripherals a must
- Experience with network/server fundamentals a plus
- Experience with phone systems administration a plus
- Experience at a law firm helpdesk is a plus
- Requires a bachelor's degree in a related area or a combination of relevant certifications and job experience.
- ID: #42600217
- State: Texas Richardson 75080 Richardson USA
- City: Richardson
- Salary: $55,000 - $65,000
- Job type: Permanent
- Showed: 2022-06-08
- Deadline: 2022-07-25
- Category: Technical support