Technical Support Engineer

08 Jun 2024

Vacancy expired!

Job Description: The Helpdesk Specialist/Technical Support Engineer will be the first line of support for all internal and external issues/request that are sent to the help desk. They will work will directly on the help -desk ticket or assign/escalate as needed. This role represents a skilled and experienced member of the team.

Responsibilities

PRIMARY RESPONSIBILITIES:
  • Provide support to users on PC hardware, software, and telephone issues
  • Identify, research, and resolve technical problems following general guidelines. Offer solutions and recommend training for recurring problems
  • Document trouble calls and enter solutions into a service desk system (ServiceNow). Prioritize, track and monitor problems to ensure timely resolution.
  • Perform account/machine setups and decommissions
  • Perform additional asset setup/configuration and account administration duties

SECONDARY RESPONSIBILITIES:
  • Project team member on large scale system/hardware upgrades
  • Maintain IT hardware and software inventory
  • Perform daily systems checks
  • Responsible for selected IT improvement projects and participates in others
  • Other duties as assigned

Qualifications

Skills and Abilities:
  • Strong knowledge of Microsoft Windows 7, 10 and the Microsoft Office 2010,2016 Suite of applications
  • Knowledge with O365 cloud base email system
  • Knowledge of Windows 2003/2008 Server Enterprise Edition and Active Directory processes
  • Knowledge with VPN and RSA solutions
  • Knowledge of commonly-used concepts, practices, and procedures for resolving hardware and software related issues
  • General Server/network troubleshooting skills
  • Excellent interpersonal, communication (both oral and written), and problem-solving skills
  • Familiarity of workstation imaging
  • Strong troubleshooting ability
  • Excellent verbal and written communications skills

Experience:
  • Minimum 4 years’ experience in PC Support/Help Desk field
  • Experience with PC hardware and peripherals a must
  • Experience with network/server fundamentals a plus
  • Experience with phone systems administration a plus
  • Experience at a law firm helpdesk is a plus

Minimum Education Level:
  • Requires a bachelor's degree in a related area or a combination of relevant certifications and job experience.

  • ID: #42600217
  • State: Texas Richardson 75080 Richardson USA
  • City: Richardson
  • Salary: $55,000 - $65,000
  • Job type: Permanent
  • Showed: 2022-06-08
  • Deadline: 2022-07-25
  • Category: Technical support