Technical Support Engineer job vacancy

Vacancy expired!

We are looking for a Technical Support Engineer to provide end-to-end tier 1 software and hardware technical support services for internal and external customers.

Duties, Functions and Responsibilities:

Installs, maintains and provides technical support for users.
Performs hardware, software, and applications support and preventative maintenance
Performs end-to-end environment appropriate support utilizing best practices and documented procedures
Works with customers and purchasing to identify solutions and obtain quotes for those solutions.
Responsible for inventory management and record keeping
Develops, documents, publishes and provides communications
Performs system administration functions
Contributes to team dynamics and successes
Records incidents and events information
Diagnoses and resolves or escalates technical support
Responds to Service Desk requests

You:• Knowledge of standard application and operation systems used by COA• Knowledge of desktop hardware and software• Skill in entry-level technical writing and verbal communication• Ability to demonstrate initiative and professionalism• Ability to build rapport and elicit problem details from customers• Ability to quickly identify and learn appropriate software and hardware• Ability to triage, engage others, and escalate appropriately• Ability to write accurate reports, data and system documentation• Ability to pro-actively problem solve• Ability to adjust to frequently to changing priorities

What We Offer:

Competitive compensation and benefits including health, dental and vision insurance
Great work-life balance
Hybrid schedule with 1 day a week remote work

This is a long-term contract opportunity in Austin, TX and no sponsorship can be provided. Candidates must be able to pass a background check. Luna Data Solutions is an equal opportunity employer.

ID: #43223486
State: Texas Austin 73301 Austin USA
City: Austin
Salary: Depends on Experience
Job type: Contract
Showed: 2022-06-18
Deadline: 2022-08-16
Category: Software/QA/DBA/etc