Technical Support Representative - Tier 1 (Portuguese Speaking) - USA Remote

11 Apr 2024

Vacancy expired!

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and possess the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.Shift: Full time; Monday to Friday, 10am - 7pm

Responsibilities:Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.Coordinate closely with Engineering and Product Management on all product issues & releases.Develop positive customer and cultural relations.Assist in the translation, maintenance, and updating of technical documentation associated with the product line.Support other strategic initiatives as needed.

  • ID: #49679761
  • State: Texas Austin 73301 Austin USA
  • City: Austin
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-04-11
  • Deadline: 2023-06-10
  • Category: Et cetera