Technical Support Technician

Technical Support TechnicianThis is a contract opportunity.This is an on-site opportunity in Dallas, TX.About this PositionWe’re seeking a skilled Technical Support Technician to support end-users in Dallas, TX. In this high-visibility, client-facing role, you’ll provide advanced technical support in areas such as networking, telecommunications, AV systems, and general IT troubleshooting. This position requires strong customer service skills, the ability to solve complex technology issues, and a collaborative mindset to support business-critical technology operations.Job ResponsibilitiesDeliver in-person IT support for hardware, software, mobile devices, and conferencing tools in a highly professional environmentTroubleshoot and administer Windows laptops and Apple MacBooksSupport iOS and Android mobile devices, including setup and configurationProvide expertise on AV technology such as Microsoft Surface Hub, Microsoft Teams Rooms, Crestron, and CondecosManage incidents and requests via ServiceNow ticketing systemCoordinate inventory, software/firmware updates, and documentationMaintain knowledge of Office 365, Microsoft Teams, and print device support (HP, Xerox, Canon)Manager ServiceNow tickets, ensuring timely resolution and adherence to SLAsSupport Microsoft Windows and Mac operating systems, including Microsoft applications (Outlook, Teams, OneDrive, Office 365). Maintaining asset management processes, including shipping, receiving, and tracking hardware Assist with conference room technology, printer support, event and meeting setups, and remote hands support for network operations.Job Skills/RequirementsDegree in Computer Science or related field OR equivalent experience in IT support3+ years of experience in IT support, including PC hardware/software, networking, or telecommunicationsExperience with root cause analysis and incident resolutionStrong verbal and written communication skillsExcellent interpersonal and organizational skillsProven ability to prioritize and manage tasks in a fast-paced environmentCustomer service-first mindset and experience supporting high-level stakeholdersFamiliarity with ServiceNow and Microsoft Teams a plusWhy should I apply?Competitive pay and hands-on experience in a dynamic IT environment.Opportunities for professional growth and skill development.Gain exposure to enterprise-level IT support and VIP user interactions.Work in a collaborative team environment where your contributions matter.Pay RangeSalary Range: $25 - $27/hrYUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.