Technician II, Service Desk Support

24 Apr 2024

Vacancy expired!

Description:

SUMMARY

Working with general supervision, the Service Desk Support Technician II is responsible for addressing technical support incidents and requests from internal customers. This position interacts with the Service Desk Support Lead several times a week, perhaps daily, to receive guidance and feedback. Non-routine activities will require manager's advanced approval.

ROLES AND RESPONSIBILITIES

• Communicate directly with internal customers via phone, chat and email

• Identify and diagnose issues and problems

• Perform daily management, monitoring and administration of ticket queues

• Monitor tickets from start to resolution

• Execute access provisioning and deprovisioning processes

• Collaborate with team members across our IT Department

REQUIRED SKILLS AND EXPERIENCE

• Excellent customer service skills

• 2 years of relevant IT Support experience

• ITSM tool experience for ticket tracking and knowledge management

• Be willing to learn and career growth focused

PREFERRED SKILLS AND EXPERIENCE

• Experience in a call center or IT Help Desk

• Experience in retail

• Experience with executive support

  • ID: #39334498
  • State: Texas Grapevine 76051 Grapevine USA
  • City: Grapevine
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-04-24
  • Deadline: 2022-06-22
  • Category: Et cetera