Texans Campus Store Online Supervisor

Job TitleTexans Campus Store Online SupervisorAgencyTarleton State UniversityDepartmentCampus BookstoreProposed Minimum SalaryCommensurateJob LocationStephenville, TexasJob TypeStaffJob DescriptionThe successful candidate will be expected to oversee the operations of the online Campus Store, fulfilling orders, and assisting with customer inquiries. The website management includes responsibilities such as updating pricing and inventory of merchandise and course materials on the Texans Campus Store (https://texanscampusbookstore.tarleton.edu/home) website as well as actively post to the Campus Store Facebook (https://www.facebook.com/tarletoncampusstore/) , Instagram (https://www.instagram.com/texanscampusstore/) , and Twitter (https://twitter.com/TexansStore) pages.This position is located in Stephenville, Texas with work hours of Monday to Friday; from 8 AM to 5PM or as business needs indicate. Work hours may vary during peak season and may be subject to afterhours, evenings, weekends and/or holidays.Responsibilities

Responsible for managing the Texans Campus Store website, sales, and online marketing. Including posting frequent updates to Facebook, Instagram, and Twitter pages and responding to inquiries.

Responsible for posting and updating the sales of course materials and general merchandise via the website.

Responsible for overseeing customer related inquiries such as providing tracking information, local pick-up requests, and returns or exchanges.

Responsible for managing online order fulfillment team and making sure all tasks are completed in accordance with established guidelines and procedures.

Continually review established guidelines and procedures, making changes as necessary to improve efficiency and customer satisfaction.

Manage the submission and follow-up of service requests for any issues encountered on the website.

Review informational pages regularly for clarity and accuracy.

Review all graphics and copy for accuracy.

Work with Management to add, remove or update products on the store website.

Assist employees with correctly applying customer service guidelines in any situation as well as taking and resolving escalated customer service issues.

This description represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum RequirementsEducation – Bachelor’s degree in applicable field or equivalent combination of education and experience.Experience – Three years of related experience.Knowledge, Abilities, & Skills

Exceptional organization, problem-solving, and time-management skills.

Ability to be customer service-oriented and promote the Texans Campus Store with professionalism is essential.

Ability to efficiently and accurately fulfill and track online order sales and inventory.

Must be detail oriented.

Ability to work in a fast-paced environment.

Must be able to work a flexible schedule beyond normal office hours, including evening and occasional weekend hours.

Ability to multitask and work cooperatively with others.

Excellent written and verbal communication skills to be able to effectively guide, lead, and develop employees promoting team relationship skills and communication.

Ability to be an accountable, responsible, and dependable member of the Campus Operations team.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Supervision of OthersThis position generally supervises employees.Other RequirementsWork beyond normal office hours and/or work on weekends.Salary Commensurate with experience The target base annual salary is $41,000 ma y be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits ar e also available to full time and qualifying part time employees: Educational Benefits

Family Education Benefit (Tuition Scholarship) (https://www.tarleton.edu/scholarships/employees/)

Doctoral Educational Assistance

Employee Health, Wellness, and Financial Planning (https://www.tarleton.edu/hr/benefits/)

Fully covered employee health insurance

Dental insurance

Vision insurance

Retirement and Insurance programs

Paid Leave (https://www.tarleton.edu/hr/benefits/)

Paid sick leave

Holiday pay

Vacation

Longevity pay

Paid Birthday Leave

Other

Complimentary tickets to all A thletic and P erforming F ine A rts events

Employee Wellness Release Time

Staff Gym Membership Discount with Campus Recreation

and other Tarleton Discounts

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until the position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and “ Submit ” the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

Completed online application

Cover Letter / Letter of Interest addressing qualifications

Curriculum Vitae or Resume

At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered.  Failure to provide all job application data could result in an invalid submission and a rejected application.  “See resume” is not an acceptable entry in the job application.  Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Founded in 1899, Tarleton State University a founding member of The Texas A&M University System, has a rich history and tradition through generations that have inspired educational excellence. Tarleton maintains a commitment to transformational student experiences and career readiness supported by engaged faculty, staff, and alumni mentors. Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), earned the prestigious designation of Doctoral Universities: High Research Activity by the Carnegie Classification of Institutions of Higher Education, and is a member of the NCAA Division I, Western Athletic Conference. Strategic Planning for the Next Decade - Tarleton Forward 2030 (https://web.tarleton.edu/tarletonforward/) All links will open to a new tab

Employee Services (https://www.tarleton.edu/hr/index.html)

Benefits

University Leadership (https://web.tarleton.edu/president/)

Research and Economic Development

Traditions and History (https://www.tarleton.edu/traditions/index.html)

Tarleton State University is an Equal Opportunity/ Affirmative Action/ Veterans/ Disability Employer. If you have questions about submitting your application, please contact employment@tarleton.edu .