Tier 1 Help Desk Support

Summit Technologies
Fortsamhouston, TX
26 Feb 2025

Vacancy expired!

Summit Technologies, Inc. has potential opportunities for

Tier 1 Help Desk Technician. Help Desk Technicians answer calls, read emails and record work orders through resolution. These on-site positions are located in Fort Sam Houston, Texas and require an active DoD Secret security clearance.

Duties and Responsibilities:
  • Answer, record, resolve or escalate service calls.
  • Enter Help Calls into the automated tracking system provided and track calls until resolution.
  • Configure, reload, and troubleshoot; software, hardware, collaboration tools (Teams), and network connections (wi-fi).
  • Manage and create objects in Microsoft Active Directory.
  • Utilize remote tools to connect to remote desktops. Applications include MECM and DameWare.
  • Assist users during briefings and events with collaborative tools such as Google Earth, Portals, alert systems etc.
  • Support deployment or life cycle replacement of software, hardware and new computer systems by imaging and issuing new computers to individual users.
  • Deploy approved baseline images.
  • Assist users with the configuration and management of any government Bring Your Own Device (BYOD) solutions for personal computers.
  • Aid the government with in-processing/on-boarding of new personnel, account creation and out-processing services.

Skills and Experience Requirement:
  • 2 years of IT Help Desk experience
  • Experience using Remedy Service Management.
  • Familiarity with ITIL.

Certification Requirement:
  • DoD 8570.01- M Information Assurance Technical (IAT) Level I ( A+ ce, CCNA-Security, CNDNetwork+ ce, SSCP) to include the IA Baseline Certification and CE/OS Certificate.

Clearance Requirement:
  • DoD Secret security clearance.
Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
  • ID: #49349563
  • State: Texas Fortsamhouston 78234 Fortsamhouston USA
  • City: Fortsamhouston
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2023-02-26
  • Deadline: 2023-04-25
  • Category: Software/QA/DBA/etc