Tier 3 Technical Management Task Lead

20 Nov 2024

Vacancy expired!

Position: Tier 3 / Technical Management Task Lead

Position Summary:The position provides senior level technical direction, engineering knowledge, and planning in support of Tier 3 / Technical Management, serving as the Task Lead, for IT network support activities. The position shall have the ability to perform two core functions:1) Supervising complex operations that involve two or more additional functional areas such as, but not limited to, network operations, systems security, systems software support, and production support activities. 2) Perform a variety of systems engineering, maintenance, and testing tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment US Army North is the Army Service Component Command (ASCC) to US Northern Command (NORTHCOM) and must be capable to stand up and deploy multiple task forces in the event of natural or man-made disasters. The Army North Information Technology Directorate, known as the “G-6,” provides Help Desk/Service Desk, daily operations management, technical management services, and cybersecurity support for the Command. US Army North controls its own NIPRNET and provides all planning and support, to include all required RMF/ATO processes. The Fort Sam Houston (FSH) Network Enterprise Center (NEC) owns the SIPRNET; however, there is a cooperative arrangement in which Army North provides certain SIPRNET planning and administrative functions, to include maintaining the Tenant Security Plan (TSP), planning new SIPRNET connections, and coordinating for the Authority to Connect (ATC) for new and changed SIPRNET instances. The Command conducts two major National Level Exercises, as well as communications exercises, certification exercises and conference support both locally and throughout the U.S. Northern Command (USNORTHCOM) Area of Responsibility (AOR). During training and contingency operations, all tiers and cybersecurity may be required to support operations on a 24 x 7 basis. The Command uses a planning factor of 28 days per year (4 weeks) for the conduct of 24 x 7 operations.

Clearance Requirement: Top Secret/SCI

DUTIES AND RESPONSIBILITIES:
  • Serving as the Tier 3 / Technical Management Task Lead carrying out the following responsibilities:
  • Provide technical guidance for directing and monitoring NIPRNET and SIPRNET information system operations to include designing, building, and implementing network systems. Additionally, they shall provide quality control review and the evaluation of new and existing software products.
  • Provide technical guidance for directing and monitoring IaaS, PaaS, and SaaS implementation and operations.
  • Monitor complex technical control facility hardware and software. Interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance.
  • Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions.
  • Manage testing, installation, and support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects.
  • Perform system-level design and configuration of products including determination of software, hardware, OS, and other platform specifications for on-premises, IaaS, PaaS, and SaaS implementations.
  • Provide assistance and oversight for all NIPRNET and SIPRNET information systems operations activities, including computer and telecommunications/ communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
  • Supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.
  • Monitor and respond to hardware, software, network, and cloud problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations.
  • Utilize software and hardware tools and identify/diagnose complex problems and factors affecting network performance. Additionally, the contractor shall troubleshoot network systems when necessary and make improvements to the network. Improvements should focus on reliability, streamlining, and reducing outage or downtime of equipment, systems, and networks.
  • Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools. Additionally, the contractor shall be familiar with elements, infrastructure, and service capabilities of the Defense Information Systems Agency (DISA).

Supervisory Duties:
  • Lead Tier 3 / Technical Management team to include administrative and technical personnel, which may include:
  • Acting as the Point of Contact to/from the direct team
  • Conduit of company administrative and personnel information to and from employees
  • Approver of Time Sheets and PTO requests
  • Initial reviewer of Expense Reports, Professional Development Requests, and other administrative requests.
  • Initial reviewer of team personnel appraisals
  • Acting as go between with Government Customer, Sub-Contractor Team Lead, and PM
  • Generally coordinating and collaborating with leadership on all issues affecting the performance of the team

COMPETENCIES:
  • Excellent writing, interpersonal and communication skills
  • Ability to communicate effectively with team on assigned tasks, expectations, and schedule.
  • Sharp attention to detail
  • Organized; time management skills to forecast and stay ahead of deliverables/reporting requirements
  • Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.
  • Excellent Customer FocSatisfaction skills.

Education and Certification Requirements:BS degree; DoD 8570.01-M IAT Level II requirements and shall have the following minimal education and experience metrics: CompTIA Security+ Certification (or equivalent).

Background and Experience:
  • 10+ years of experience in Tier 3 Technical Management; customer support; knowledge of computer systems administration.
  • 6+ years of supervisory experience.
  • 5+ Years of CISCO ISR / networking experience.
  • 3+ years of VMware experience.

Required Technical Skills:
  • Have a minimum of 10 years of system administrator experience to include the operation of Microsoft Server Systems to include Exchange, SharePoint and SQL Server.
  • Have an understanding of VMware Virtualization Technology with a proven track record of operating a VMware environment for more than 3 years.
  • Have a detailed understanding of the configuration, management, and use of security information and event management (SIEM) software, to include properly reacting to SIEM events.
  • Manage the system vulnerability identification and resolution process in order to support network accreditation process. Additionally, contractor shall have a minimum of 5 years of firsthand experience operating network security devices to include Cisco
  • Integrated Services Routers (ISR)
  • Have extensive router and switch management experience of least 5 years
  • Meet DoD 8570.01-M IAT Level II requirements and shall have the following minimal education and experience metrics: Bachelor’s degree in a related IT field; Knowledge of Computer Systems Administration; Comp TIA Security Certification (or equivalent).
  • Use the latest version of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; VMWARE, VCenter, ESX 5.0 and Above; MS active Directory Admin; SAN Storage, Cisco products to include but not limited to 3560 switches, routers, and ASA Firewalls and intrusion prevention systems (IPS).

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
  • Contractor site with 0-10% travel possible
  • Possible off-hours work to support releases and outages
  • 10 lbs. maximum lifting, occasional lift/carry of small articles
  • Occasionally required to stand; frequently required to walk and sit
  • Continually required to utilize hand and finger dexterity
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Veterans/Disabled

  • ID: #23051245
  • State: Texas San antonio 78201 San antonio USA
  • City: San antonio
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-11-20
  • Deadline: 2022-01-17
  • Category: Et cetera