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Those authorized to work in the United States are encouraged to apply. We are unable to sponsor at this time.Title:Client Success ManagerContract: 6 months C2HLocation:Irving, TXJob description:Build, develop and manage relationships with a variety of clients in IT and Marketing practices ensuring they are successful in the utilization of their subscription; resulting in customer satisfaction, retention, and growthIntroduce services and capabilities to new clients and communicate value to decision makersUtilize both qualitative and quantitative techniques to analyze data, problem solve and find solutions that help our clients make the right decisionsFacilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their membershipCollaborate with internal partners to overcome obstacles and maximize the value delivers to clientsIdentify approaches that address the clients operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retentionConduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metricsParticipate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programsEssential must-have skills:3+ years relevant professional experience and/or internship experienceBachelors and/or Masters degreeAdvanced Microsoft Excel and PowerPoint skillsProven track record of success fueled by critical thinking, analytical problem solving and a passion for delivering value to clientsExceptional communication, collaboration, prioritization, and influencing skills