Trainer II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.As a Call Center Trainer II , in this role you will conduct training classes for employees on the features and operation of mid to high complexity and/or several lines of products/technology, client tools or processes, including basic soft skills. If you are interested, please respond back all with your resume, name and contact number.What you get:

Full Time Employment

Starting Hourly rate of $21.00 an hour

Work Schedule: will vary from (Monday-Friday) from 7:00am-4:00pm or 9:00am-6:00pm, based on business needs.

Open availability to train a class from (8am-8pm)

Weekend’s OFF!

Career Growth Opportunities

Full Benefit Options

Great Work Environment

What you will be doing:

Prepare, coordinate, and lead training sessions.

Manages learners, including providing guidance in policy and procedural application.

Conducts and participates in train-the-trainer sessions as necessary and required.

Contributes to development of end-user course materials, including computer-based training class scripts.

Contributes to training documentation.

Engages in training evaluation methods to assess comprehension of training material.

Provides support during the development and delivery of training programs for technical, skills, management, and staff development training.

Works closely with all operational areas to help ensure that tools and curricula are in place to train new employees.

Provides corrective action training and refresher training for existing employees.

Works with subject matter experts to validate training content is current and complete.

Coordinates and prepares training resources and materials.

Collects data and compiles reports, as necessary.

Gathers and applies participant feedback.

Requirements

Must be at least 18 years of age or older.

Must have a year experience as a Trainer/Classroom Instructor

Must have an associate degree or equivalent combination of education, training, or work experience considered in lieu of degree. Bachelor’s Degree preferred.

Must be able to successfully pass a background, credit check and security fingerprint.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdtadaaaaccommodationpol.pdf) .At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.