Vacancy expired!
Training Instructional DesignerAustin,Texas,United StatesSupport and ServiceMinimum 2 years of instructional systems design experience on projects involving adult learning audiences.
Training development experience involving adult learners, such as in a call center or customer service environment.
Superb written and verbal communication skills and proficiency writing instructional content.
Experience analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual training environments.
Fluency with instructional systems design models and methodologies, authoring tools, and learning management systems integration.
Experience as a solo or lead content developer on instructional systems design projects related to adult learners.
Proven proficiency with Apple operating systems, such as macOS, iOS, iPadOS.
Exposure to Web authoring and multimedia tools, such as basic HTML, Dreamweaver, and Pixelmator Pro.
Experience creating learning content for global audiences is a plus.
Experience with project management is a plus.
Proficiency Apple software applications including Pages and Keynote is a plus.
Experience in a call center or customer service environment is a plus.
DescriptionOn this team, we will challenge learners’ understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application. We work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition. Key Responsibilities include: Design, create, and evaluate training for Apple Support Advisors in various queues. Work with partners to conduct training needs analyses. Design course learning objectives following Bloom’s Taxonomy. Build experiential activities appropriate for targeted learners. Work closely with subject matter experts to develop, revise, and maintain training content. Gain and maintain subject matter expertise necessary for developing comprehensive, accurate content. Develop valid assessment questions that correlate to learning objectives. Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies. Promote and participate in team innovation, technology integration, process improvement, and collaboration.Education & ExperienceBachelor’s Degree or equivalent experience required; Master's or higher degree in a related field a plus.Additional RequirementsApple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Full-time