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Neos is a leading Austin-based IT Staffing and Consulting firm. Neos was recognized as a one of the Best Places to Work in Austin by the Austin Business Journal. Neos is currently seeking a UAM Tech Support Specialist for a long-term contract position with our client in Austin, Texas.
Requires on-site 2-days per weekCandidates local to Austin need apply- Performs security access management for network, database, applications and mainframe. Provides direct support for access administration (provisioning, de-provisioning, access control and reviews, etc.).
- Define Role Based Access Controls (RBAC) and assist with the implementation and ongoing maintenance to support role based access.
- Document troubleshooting steps and resolutions in a manner that can be used as a guide to other members of IT and end users.
- Work as a team player to help accomplish goals and complete projects.
- Provide access support to end users on a variety of IT systems.
- Identify, research and resolve IT technical problems related to access or roles.
- Respond to Business Users telephone calls and email request/tickets for service.
- Document, track and monitor provisioning tickets to ensure a timely resolution.
- Provide follow up and ensure that business users are satisfied with provisioning ticket resolutions. Perform and responds to security audits as required and requested.
- Maintains confidentiality regarding investigations requests or findings.
- Run daily/weekly/monthly compliance and audit reports and act on appropriately.
- Conduct annual review & audit of all access criteria and work with area of responsibility to update or create new access criteria.
- Availability for on-call or response to Priority 1 or Priority 2 incidents related to access management.
- Monitor mainframe violations for potential abuses and investigate.