UC EngineerHouston ,TX (need to go client location 3 days in a week)

09 Jun 2024

Vacancy expired!

Job Role: - UC Engineer

Houston ,TX (need to go client location 3 days in a week)Long term contract

Experience and Skills:
  • To provide level 2 support and to ensure a professional and consistent delivery of quality service to Infosys customers and achievement of operational targets
  • 2- 4 years of Industry experience, preferable ITIL Based technical support desk in the telecommunication industry. 2 years of relevant technical experience mandatory
  • Good network support knowledge and experience
  • Service oriented, customer focused with good customer service skills.
  • Good networking/communications background.
  • Experience in Service Now (preferred)

Mandatory
  • Call Manager/Unified Communications Manager 4.x through 8.x and Unity 4.x/8.x
  • Call Manager Express/Unified Communications Manager Express Unity Express.
  • Knowledge of PhoneEx and Attendant Console
  • Experience on Gateway & Gatekeeper in VoIP network
  • Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGoogle Cloud Platform
  • Troubleshooting skills for VoIP network (VoIP routers). e.g. dialpan, translation, policy map, routing etc.
  • good experience on cisco applications WebEx /Jabber etc.
  • Knowledge of Cisco unified mobility manager.
  • Brief Experience of fundamental Network, LAN/WAN topologies and protocols
  • Good interpersonal skills.
  • Ability to carefully plan and co-ordinate work according to a demanding time schedule
  • Good time management, organizational and communication skills .
  • Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach.
  • Ability to work under pressure
  • Ability to deal with multiple tasks .
  • Proactive, self motivated and determined attitude.
  • Problem solving skills .

Education Qualification
  • Bachelor’s Degree in Engineering

Certifications (Any one of the below mentioned certifications is mandatory)
  • CCNA , CCNA(Voice),CCVP Certified

  • ID: #42667374
  • State: Texas Houston 77001 Houston USA
  • City: Houston
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-09
  • Deadline: 2022-08-07
  • Category: Et cetera