Vacancy expired!
- To provide level 2 support and to ensure a professional and consistent delivery of quality service to Infosys customers and achievement of operational targets
- 2- 4 years of Industry experience, preferable ITIL Based technical support desk in the telecommunication industry. 2 years of relevant technical experience mandatory
- Good network support knowledge and experience
- Service oriented, customer focused with good customer service skills.
- Good networking/communications background.
- Experience in Service Now (preferred)
- Call Manager/Unified Communications Manager 4.x through 8.x and Unity 4.x/8.x
- Call Manager Express/Unified Communications Manager Express Unity Express.
- Knowledge of PhoneEx and Attendant Console
- Experience on Gateway & Gatekeeper in VoIP network
- Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGoogle Cloud Platform
- Troubleshooting skills for VoIP network (VoIP routers). e.g. dialpan, translation, policy map, routing etc.
- good experience on cisco applications WebEx /Jabber etc.
- Knowledge of Cisco unified mobility manager.
- Brief Experience of fundamental Network, LAN/WAN topologies and protocols
- Good interpersonal skills.
- Ability to carefully plan and co-ordinate work according to a demanding time schedule
- Good time management, organizational and communication skills .
- Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach.
- Ability to work under pressure
- Ability to deal with multiple tasks .
- Proactive, self motivated and determined attitude.
- Problem solving skills .
- Bachelor’s Degree in Engineering
- CCNA , CCNA(Voice),CCVP Certified