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- Excellent observation skills to identify user needs and pain points in a process or application user interface.
- Extremely detail oriented, flexible to change, high tolerance for ambiguity and self-motivated
- Excellent presentation skills to communicate key research findings.
- Excellent problem-solving skills.
- Understanding of user-centered design methods and best practices
- Understanding of design thinking methods, templates, and mindset
- Bachelor Degree in Human Factors Engineering, Psychology, Social Sciences research, Design or equivalent.
- At least 3 years of experience in a research role involving working on projects in data analytics including qualitative and quantitative research.
- Knowledge of usability heuristics, interface and interaction design, usability testing, and statistics.