Video Operations Analyst

Video NOC, NOC Analyst, NOC Engineer, PC Technician, Network Technician

• 1 - 3 years of relevant experience as a Network Operations Center(NOC) or technical support center technician/engineer or Experience with PC hardware, network troubleshooting
• Excellent written and oral communication skills
• Ability to collaborate and work with internal teams and external partners
• Understanding of NOC monitoring tools and event handling
• Good understanding of ITIL processes
• Experience in end to end incident management, ticketing/ticketing tools and supporting maintenance requests
• Good understanding of data networking / data communications / video networking technologies
• Experience in running and understanding the output of basic commands on device consoles/CLI (Linux Command Line)
• Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.)
• Basic knowledge Audio/Video technologies (of H.264, MPEG2, ATSC, PCM, AC3) will be an added advantage but not a must