Vacancy expired!
- 5 - 7 years of experience in Network Operations Center (NOC) as an L2 engineer or Team lead
- Excellent written and oral communication skills
- Ability to collaborate and work with internal teams and external partners
- Good understanding of NOC monitoring tools and event handling
- Good understanding of ITIL processes
- Experience in end to end incident management, ticketing/ticketing tools and supporting maintenance requests
- Good understanding of data networking / data communications / video networking technologies
- Must have good understanding of switching/routing technologies and working knowledge on Cisco/Juniper device CLIs
- Good knowledge in audio/video compression technologies like H.264, MPEG2, ATSC, PCM, AC3 will be an added advantage
- Should be able to perform advanced troubleshooting on audio/video technologies / IPTV platform / switching and routing protocols.
- Experience in rolling out configuration changes and project deployments
- Provide guidance to Video Operations Analysts (Tier 1 / Level 1 teams)
- Perform problem management and develop post mortem reports in coordination with Video Operations Analysts Leads (Tier 1 / Level 1 team Leads)
- Experience with SDI and ASI video interface will be an added advantage
- Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.)
- Must be willing to work in shifts, 24 x 7 operations
- Respond and take necessary troubleshooting actions to incidents escalated from Analyst (Tier 1) team
- Perform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levels
- Triage and escalate appropriately as necessary
- End to end ownership till ticket closure
- Validate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing system
- Handling backlog tickets from previous shift and made sure the necessary follow ups done
- Maintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA s
- Participate, drive and manage major incidents
- Develop postmortem reports as necessary
- Communicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notification
- Work on Service requests - perform new Station Turn Ups
- Provide regular feedback on troubleshooting where processes or documentation have gaps or inefficiencies
- Update existing and Develop new SOP s
- Perform any additional task assigned by team lead/manager
- Active participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shift
- ID: #41616848
- State: Texas Austin 73301 Austin USA
- City: Austin
- Salary: $40,000 - $60,000
- Job type: Permanent
- Showed: 2022-05-26
- Deadline: 2022-07-08
- Category: Tv/film/video/radio