Video Operations Specialist job vacancy

Vacancy expired!

Job Title: NOC Video Operations Specialist

Location: Austin, TX - 78729

Duration: Full Time

JOB SUMMARYNOC Specialist, NOC Tier 2, ITIL, IPTV, Live Streaming, Video Networking and Operations)Technical/Functional Skills

-MUST HAVE SKILLS:

5 - 7 years of experience in Network Operations Center (NOC) as an L2 engineer or Team lead
Excellent written and oral communication skills
Ability to collaborate and work with internal teams and external partners
Good understanding of NOC monitoring tools and event handling
Good understanding of ITIL processes
Experience in end to end incident management, ticketing/ticketing tools and supporting maintenance requests
Good understanding of data networking / data communications / video networking technologies
Must have good understanding of switching/routing technologies and working knowledge on Cisco/Juniper device CLIs
Good knowledge in audio/video compression technologies like H.264, MPEG2, ATSC, PCM, AC3 will be an added advantage
Should be able to perform advanced troubleshooting on audio/video technologies / IPTV platform / switching and routing protocols.
Experience in rolling out configuration changes and project deployments
Provide guidance to Video Operations Analysts (Tier 1 / Level 1 teams)
Perform problem management and develop post mortem reports in coordination with Video Operations Analysts Leads (Tier 1 / Level 1 team Leads)
Experience with SDI and ASI video interface will be an added advantage
Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.)
Must be willing to work in shifts, 24 x 7 operations

Roles & Responsibilities:

Respond and take necessary troubleshooting actions to incidents escalated from Analyst (Tier 1) team
Perform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levels
Triage and escalate appropriately as necessary
End to end ownership till ticket closure
Validate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing system
Handling backlog tickets from previous shift and made sure the necessary follow ups done
Maintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA s
Participate, drive and manage major incidents
Develop postmortem reports as necessary
Communicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notification
Work on Service requests - perform new Station Turn Ups
Provide regular feedback on troubleshooting where processes or documentation have gaps or inefficiencies
Update existing and Develop new SOP s
Perform any additional task assigned by team lead/manager
Active participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shift