Vacancy expired!
The Windows Server Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:
Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Skills:
You have an understanding of the Information Technology Infrastructure Library (ITIL) as it relates to Service Management.
MS Office Tools, including SharePoint, Teams, Excel, etc.
At least the last 3 releases of Microsoft Windows Server Operating System.
TCP/IP, Routing Principles, Firewall Rules, DNS, troubleshooting packet loss/latency issues.
Active Directory, SRV Records, and Windows Authentication Process.
MS Vital Signs, System Performance Counters, and analyzing resource exhaustion.
PowerShell and the ability to create scripts or execute commands remotely against one or more servers.
Windows Clusters and high availability solutions.
Remote Storage (SAN, NAS, MPIO, SCALEIO, Veritas Volume Manager).
HP Hardware, Driver/Firmware Updates, Diagnostics
VMWare or other virtualization platforms.
ServiceNow or similar service management system.
JIRA or similar project management platform.
Qualifications:
6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement.
Understanding of how specialization within area contributes to the business and of competitors' products and services.
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
Ability to work with virtual / in-person teams, and work under pressure / to a deadline.
Experience in a Financial Services or large complex and/or global environment preferred.
Effective written and verbal communication skills.
Effective analytic/diagnostic skills.
Ability to communicate technical concepts to non-technical audience.
Education:
Bachelor’s/University degree or equivalent experience.
Job Family Group:TechnologyJob Family:InfrastructureTime Type:Full timePrimary Location:Irving Texas United StatesPrimary Location Full Time Salary Range:$125,760.00 - $188,640.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Aug 02, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Full-time