Assistant Practice Manager

 Assists in supervising medical office personnel to ensure maximum efficiency, including staff scheduling, training and performance support.Develop a solid working knowledge of all the administration positions to facilitate training new hires Support administrative staff in daily operations such as patient scheduling, check-in/check-out, insurance verification, and payment collection. Develop a good working knowledge of health insurance practices and payments to be able to help patients understand their accounts Meet with billing director periodically to train on payments systems and insurance changes Monitor front office workflows to ensure efficiency, accuracy, and adherence to practice protocols. Monitor the provider’s schedules on a weekly basis to evaluate for appropriate patient numbers, opportunities to increase patient visits and keep no-show's and lost patient volume to a minimum Address patient concerns and service issues in a timely and professional manner when needed. Support Physician Owner in identifying inefficiencies and process opportunities and assist in implementing process improvements. Coordinate with Lead Medical Assistant to ensure appropriate scheduling of clinical staff to ensure smooth patient flow and communication. Provide coverage for front or back desk roles as needed during staff absences or peak times. Participate in staff meetings, training sessions, and quality improvement initiatives. Serve as acting manager along with Advanced Practitioners in the absence of the Physician Owner, as designated. Coordinating with Building manager to maintain facilities and have appropriate repairs coordinated as necessary Perform other related duties as needed.