Associate Systems Engineer - Collaboration Products

Job Number 24144225Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Associate Systems Engineer - Collaboration Products serves as technical resource in a complex array of solutions. An ideal candidate will exhibit strong communications skills, be self-motivated, adaptable, and dependable. This individual will play a critical role assisting the engineering and support of Technology Workplace Products End User Technology Collaboration Products and Services. They will assist in resolving complex issues and providing input and ideas for decisions on more complex, non-routine service requests with limited to moderate risk. This role will be called upon to assist with research, analysis, design, creation, and implementation of systems to meet current and future user requirements. This individual will participate in multiple projects to help ensure successful completion.Required Education & Experience:

Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification

Prior experience in information technology including:

Microsoft 365 and other Collaboration Products:

online services, configurations, and licensing

Collaboration tool administration (e.g., Box, SharePoint, One Drive, Teams)

File & Folder sharing

Integrations with Microsoft 365 security tooling, as well as other security tooling such as Splunk, Crowdstrike, etc.

Prior experience or training in Agile/DevOps methodologies

Ability to independently research and recommend tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise.

Ability to drive an idea or concept to an actual solution with significant autonomy.

Ability to create constructive relationships, influence, and communicate (to project team, IT management, and non-technical staff).

Preferred:

Solid technical knowledge of current & emerging infrastructure systems & standards

2+ years’ experience in Agile delivery, user-centered design, design thinking, heuristic analysis, and Riskiest Assumption Testing methods

2+ years’ experience integrating emerging technology business using both on premise and cloud infrastructure preferably in a large, global business

Knowledge of the best available tools, software, applications, and systems for attaining best-in-class technology platforms across the enterprise.

Demonstrated understanding of security policies and solutions for Collaboration Products such as SharePoint, One Drive, Teams, Box, Zoom, etc.

Ability to create constructive relationships, influence, and communicate (to product team, engineering management, and non-technical staff).

Experience in the design, implementation and operational support of mission critical solutions

Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment

Demonstrated experience learning and applying new technologies to solve business needs

Strong attention to detail with an ability to operate effectively across competing priorities

Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.

Experience in researching emerging technologies and trends, contributing to security standards and implementations

Excellent verbal and written communication skills

Ability to interact with Information Security teams and contribute to best practices for security within all Collaboration Products.

Core Work Activities

Assist in security incident response activities, as needed.

Assist in evaluation, investigation, and testing of new technologies with other teams

Provides input to the overall architecture, operational governance model of cloud solutions

Supports analysis of the current environment to detect critical deficiencies and recommends solutions for improvement

Consults with project teams to assist in identifying when it is necessary to modify services to accommodate project needs

Aids in the development and execution of delivery plans in close coordination with technical and non-technical stakeholders to achieve desired timelines and roadmaps

Assists engineering, oversight, governance, and tactical direction related to the cloud collaboration services that are required to enable the delivery of IT services

Researches, assists in designs, and tests components that are standards based, high performing, highly available, and secure in delivering the required business functionality within Collaboration Products and Services

Assists in the education of internal and external users on the technologies to continually improve the knowledge and skill-base of the organization on how to operate Collaboration Products and Services

Assists in the evaluation and selection of Collaboration products and services

Assists in developing test plans, implementation plans, and project timelines for assigned projects

Delivering Technology

Assists in quantitative and qualitative analyses for service design processes and projects.

Assists with the Service Delivery and Transition teams in planning and coordinating implementation, reviewing quality control of systems functional design, usability, functionality, and implementation.

Supports, implements, and promotes standard configuration and change management, processes and practices

IT Governance

Follows all defined standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

Maintains a proper balance between business and operational risk

Follows the defined project management standards and process

Aids in the development of test plans, implementation plans, and project timelines for assigned projects

Managing Projects and Priorities

Thinks creatively and practically to develop, execute, and implement new project plans.

Generates and provides accurate and timely results in the form of reports, presentations, etc.

Plans, develops, implements, and evaluates the quality of operations.

Delivering on the Needs of Key Stakeholders

Understands and meets the needs of key stakeholders.

Communicates concepts in a clear and persuasive manner that is easy to understand.

Demonstrates an understanding of business priorities.

Supports achievement of performance goals, budget goals, team goals, etc.

Providing Technical Support and Consultation

Provides recommendations to improve the effectiveness of processes and programs.

Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.

Demonstrates advanced knowledge of function-specific procedures.

Applies knowledge/judgment to achieve business goals.

Foresees, identifies, and resolves problems.

Keeps up-to-date technically and applies new knowledge to job.

Performs other reasonable duties as required for this position.

The salary range for this position is $63,150 to $115,775 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 5 days after the date of this posting, August 16, 2024Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.