Business Analyst - HPOS

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.What You’ll Be Doing:

Creating and/or analyzing PNRs, troubleshooting bugs, testing through the GBT eco-system to understand impacts, documenting, and sharing findings.

Analyzing GDS host and web services functionality using HPOS (Hotel Point of Sale) Products, GDS host interfaces, testing tools, API logs, internal and external documentation, and interactions with GDS contacts.

Documenting and sharing findings with colleagues, customers, and partners of Amex GBT.

Work closely with the business, product, support, technology, and operations teams as needed to understand requirements.

Presenting analytical findings to colleagues at all levels on conference calls or in person meetings and workshops

Creating or updating User Stories and/or Bugs in Jira, iTops, or SNAP as needed.

Responding to technical questions regarding the HPOS tools.

Working closely with the HPOS Product Managers to define requirements using Agile methodologies.

What We’re Looking For:

5+ years’ experience with GDS PNRs and web services, specifically, Amadeus, Sabre, Apollo, and Galileo.

Ability to drive conference calls and meetings to troubleshoot, gather requirements, propose solutions, and respond to questions from stakeholders.

Solid understanding of PNR touchpoints and understanding of content, integration with TMC processes and platforms

Solid understanding of GDS PNR construction, constraints, dependencies, and the purpose of the data.

Extensive experience creating effective technical and functional documentation for all audiences.

Experience collaborating across multiple functions and working with operations, SMEs, technical resources, and support teams.

Ability to understand both the high-level goal as well as granular detail.

Ability to dig into complicated details until all facts are understood. Ability to document such requirements.

Excellent communication skills, ability to be a team player that is willing to share knowledge.

Excellent organizational skills, ability to find relevant documentation as needed.

Ability to challenge the status quo, remove organizational barriers, influence without authority.

High motivation and enthusiasm to learn and deliver results.

Ability to work on multiple features at the same time while also supporting BAU troubleshooting as needed.

Ability to thrive in a fast-paced, dynamic work environment.

Self-starter who can work independently in a global team.

Demonstrated experience of working in an analytical role; corporate travel agency background preferred.

LocationUnited StatesThe US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT2023BenefitsAtAGlanceWithoutRatesFinal.pdf)The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)