Catalog Operations Team Lead

07 Aug 2024

Vacancy expired!

The Event Data Management organization is seeking a Catalog Operations Team Lead who will help support a team which publishes, manages, and maintains data for our global catalog. This role will be responsible for publishing, maintaining, and managing event-level data for StubHub’s event & venue map catalogs in accordance with the sports, music, & entertainment landscape, as well as providing support, guidance, and regular feedback to team members. This person will work within the North America business operations group and work cross-functionally with marketing, customer service, supply, and fulfillment to drive a world-class ticketing catalog.

We are interested in someone who thrives as part of a team in a problem-solving and high-pressure environment. You will learn all the important aspects of day-to-day work and relevant EDM operations.

LOCATION:

The Catalog Operations Team Lead role will be based in Salt Lake City Utah and will report into our Catalog Operation leader.

KEY LEARNING POINTS:

  • A deeper understanding of Catalog operations
  • Learn how to coach and motivate staff
  • Understand our metrics and daily operational reports
  • Learn how to conduct 1 on 1 meetings and feedback meetings
  • Learn how to supervise a team of Catalog agents to ensure the highest productivity and quality
  • Help to improve workflows, processes, and tools
  • Learn how to structure the day-to-day operations to positively support Service Levels

SKILLS AND ATTRIBUTES

  • Self-starter with the ability to execute on multiple projects and tasks
  • Be personable with the ability to build and maintain a trusting and professional relationship with your peers.
  • Strong ability to comprehend and understand processes
  • Strong attention to detail combined with the ability to prioritize and drive aggressive metrics, targets and deadlines
  • Have strong organizational skills – ability to juggle multiple projects at once
  • Handle requests for site changes in addition to updating the catalog data when necessary – fix and troubleshoot issues that arise
  • Work with product teams on enhancing tools to improve speed and efficiency that drive revenue
  • Look for opportunities to improve internal processes that support both buyers and sellers
  • Support other functions where necessary to deliver a great ticket buying and selling experience
  • Flexibility, especially in a fast-changing environment
  • Strong written and oral communication skills
  • Team player who is comfortable working with various departments
  • Be a passionate fan of all things live entertainment (concerts, festivals, musicals, plays, performing arts, sports)

EDUCATION AND EXPERIENCE:

  • 6 months or more experience working on the Catalog or Event Data Management team

- BS/BA degree or equivalent - 0 to 2 years related professional experience

  • Ticketing or entertainment experience a plus
  • 40 hours per week contract position
  • Willing and able to work weekends

  • ID: #44685602
  • State: Utah Draper 84020 Draper USA
  • City: Draper
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2022-08-07
  • Deadline: 2022-10-04
  • Category: Art/media/design