Vacancy expired!
The Event Data Management organization is seeking a Catalog Operations Team Lead who will help support a team which publishes, manages, and maintains data for our global catalog. This role will be responsible for publishing, maintaining, and managing event-level data for StubHub’s event & venue map catalogs in accordance with the sports, music, & entertainment landscape, as well as providing support, guidance, and regular feedback to team members. This person will work within the North America business operations group and work cross-functionally with marketing, customer service, supply, and fulfillment to drive a world-class ticketing catalog.
We are interested in someone who thrives as part of a team in a problem-solving and high-pressure environment. You will learn all the important aspects of day-to-day work and relevant EDM operations.
LOCATION:
The Catalog Operations Team Lead role will be based in Salt Lake City Utah and will report into our Catalog Operation leader.
KEY LEARNING POINTS:
- A deeper understanding of Catalog operations
- Learn how to coach and motivate staff
- Understand our metrics and daily operational reports
- Learn how to conduct 1 on 1 meetings and feedback meetings
- Learn how to supervise a team of Catalog agents to ensure the highest productivity and quality
- Help to improve workflows, processes, and tools
- Learn how to structure the day-to-day operations to positively support Service Levels
SKILLS AND ATTRIBUTES
- Self-starter with the ability to execute on multiple projects and tasks
- Be personable with the ability to build and maintain a trusting and professional relationship with your peers.
- Strong ability to comprehend and understand processes
- Strong attention to detail combined with the ability to prioritize and drive aggressive metrics, targets and deadlines
- Have strong organizational skills – ability to juggle multiple projects at once
- Handle requests for site changes in addition to updating the catalog data when necessary – fix and troubleshoot issues that arise
- Work with product teams on enhancing tools to improve speed and efficiency that drive revenue
- Look for opportunities to improve internal processes that support both buyers and sellers
- Support other functions where necessary to deliver a great ticket buying and selling experience
- Flexibility, especially in a fast-changing environment
- Strong written and oral communication skills
- Team player who is comfortable working with various departments
- Be a passionate fan of all things live entertainment (concerts, festivals, musicals, plays, performing arts, sports)
EDUCATION AND EXPERIENCE:
- 6 months or more experience working on the Catalog or Event Data Management team
- BS/BA degree or equivalent - 0 to 2 years related professional experience
- Ticketing or entertainment experience a plus
- 40 hours per week contract position
- Willing and able to work weekends
- ID: #44735830
- State: Utah Draper 84020 Draper USA
- City: Draper
- Salary: USD TBD TBD
- Job type: Full-time
- Showed: 2022-08-09
- Deadline: 2022-10-04
- Category: Art/media/design