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At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.This is not a remote position. Our team works full-time, 5 days per week (Monday - Friday) on-site in our Park City, UT office.So, what's the role all about?Join our founding team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences.The Client Success Manager will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams.How will you make an impact?
Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
Responsible for building and delivering C-Level executive presentations
Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics
Provide day-to-day support to clients
Turn clients into champions
Identify and pursue expansion opportunities
Meet or exceed KPIs including net revenue retention
Have you got what it takes?
5+ years of experience
Strong communication skills
Expertise in problem-solving
Experience working with Power BI, Tableau and SQL is highly preferred
You will have an advantage if you also have:
Existing SaaS, product management, and/or AI experience
Knowledge and experience in digital marketing
What's in it for you?Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!About NICENICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Full-time