Collections & Credit Representative I/II (Hybrid)

25 Apr 2024

Vacancy expired!

Collections & Credit Representative I/II (Hybrid)Date: Apr 24, 2023Location: SALT LAKE CITY, UT, US, 84104Company: Dominion EnergyAt Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!We offer a hybrid 2-3 work schedule (two days in the office, three days of teleworking) to accommodate the need for flexibility.At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.This position does not offer relocation assistance.Job SummaryThis position can be filled at either level I or II, contingent upon the candidate's experience. Under direct supervisor, this Collections & Credit Representative is responsible for processes relating to customer credit and collections functions. Performs routine analyses using defined guidelines, processes, and procedures to assist in a variety of routine credit and collections activities, including but not limited to monitors and provides customer contact on situations for high dollar delinquency, deposits warning/requests, customer payment arrangements, medical authorizations, and disconnections of service due to nonpayment, all while providing excellent customer service. Provides routine analysis and determination of unauthorized use of service (fraud/theft), bills for such service and works with customer to ensure payment is made. Collaborates with other Dominion Energy groups within and outside Customer Service. Provides general analysis and reporting on customer medical authorizations, lease/ID verifications, and customer disputes, to provide routine metrics toward meeting objectives set by management. Make outbound calls to delinquent customers to work out payment arrangements. Process returned payments. Work with Field Collectors to ensure notices are delivered to customers. Locate outstanding balances through skip tracing methods. Maintain contact with Collection agencies to ensure accurate reporting of accounts, provide itemizations, resolve disputes, and authorization of Legal action. Provide monthly reporting on a variety of job functions.Required Knowledge, Skills, Abilities & ExperienceThe knowledge, skills, abilities and experiences that are required for entry into this job include the following:Collections & Credit Representative I requirements

0-2 years directly related experience.

Basic knowledge and understanding of company policies and procedures, including credit policy, energy assistance programs (including state assistance programs and system functions), EnergyShare, external program payment plans, conservation programs, etc.

Ability to prioritize work and exercise limited amount of discretion in performance of duties and responsibilities.

Basic analytical and problem-solving skills.

Strong proficiency with Microsoft Excel, Word, PowerPoint, Publisher, process-mapping and database applications.

Basic oral (in person and by phone) and written communication skills.

Ability to multitask and handle a wide variety of duties and responsibilities.

Ability to establish and maintain strong working rapport with collaborative partners.

Basic understanding of billing system and processes for various rate schedules.

Working knowledge of customer account systems.

Ability to learn quickly, apply knowledge and judgment, problem-solve, take action and follow through.

Collections & Credit Representative II requirements

3-4 years directly related experience.

Knowledge and understanding of company policies and procedures, including credit policy, energy assistance programs (including state assistance programs and system functions), EnergyShare, external program payment plans, conservation programs, etc.

Ability to prioritize work and exercise amount of discretion in performance of duties and responsibilities.

Analytical and problem-solving skills.

Strong proficiency with Microsoft Excel, Word, PowerPoint, Publisher, process-mapping and database applications.

Oral (in person and by phone) and written communication skills.

Ability to multitask and handle a wide variety of duties and responsibilities.

Ability to establish and maintain strong working rapport with collaborative partners.

Understanding of billing system and processes for various rate schedules.

Working knowledge of customer account systems.

Ability to learn quickly, apply knowledge and judgment, problem-solve, take action and follow through.

The company is actively seeking United States military veterans and service members who meet the qualifications, plus appropriate equivalent combination of education and years of experience as outlined above.Education RequirementsRequired Degree (equivalency not accepted in lieu of required degree):High School Graduate or GEDLicenses, Certifications, or Quals DescriptionWorking ConditionsOffice Work Environment 76 -100%Travel Up to 25%Other Working ConditionsTest DescriptionNo Testing RequiredExport ControlCertain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.Other InformationWe offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click hereDominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.You can experience the excitement of our company – it's the difference between taking a job and starting a career.Nearest Major Market: Salt Lake CityJob Segment: Database, Customer Service Representative, Technology, Customer Service

Full-time
  • ID: #49788056
  • State: Utah Salt lake city 84101 Salt lake city USA
  • City: Salt lake city
  • Salary: USD TBD TBD
  • Showed: 2023-04-25
  • Deadline: 2023-06-24
  • Category: Et cetera