Command Center Operator

24 May 2024

Vacancy expired!

Job Description: Our client is looking for a Command Center Operator that provides high level systems monitoring and troubleshooting for Data Centers. This role serves as the first line of support for customers as well as provides logistical support for the facility.Main areas of responsibility include monitoring of IT, mechanical and power infrastructure systems. Provide timely response with basic troubleshooting and escalations where needed. Follow established processes for resolution to incidents, onboarding of new customers, provisioning of security credentials, and escorting individuals into the data center as needed.Other duties include maintaining entry logs, performing perimeter and facility checks to ensure overall site security and cleanliness. Applicants should have excellent customer service skills with attention to details.

Responsibilities:
  • Monitor and respond to onsite access activity via CCTV and access control software.
  • Monitor and respond to alerts from various system monitoring tools
  • Identify critical system issues with large scale impact and escalate appropriately
  • Provide professional and timely customer service
  • Assist customers with troubleshooting and service requests.
  • Respond to incidents and requests via phone and IT ticketing system
  • Understand basic Windows application troubleshooting principles
  • Provide support to internal teams
  • Receive/Offload facility deliveries

Requirements/Skills:
  • Ability to follow established processes and procedures
  • Tracking of all work via ticketing system
  • Work and communicate effectively with others
  • Understanding of data centers and the roles they play in industry
  • Use and maintain knowledge base data
  • PC / Windows / MS Office Savvy
  • Able to lift up to 50 lbs.
  • Ability to pass a background check and drug screen.

Education and Experience:
  • Minimum: High School Diploma
  • Preferred: Associates Degree and/or equivalent corresponding work experience in a Data Center space

Behavioral Competencies:
  • Project / team oriented
  • Self-motivated and able to work alone
  • Customer focused
  • Attention to detail
  • Positive and pleasant attitude
For additional job openings see our website:www.smithjohnson.com

  • ID: #41489305
  • State: Utah Westjordan 84081 Westjordan USA
  • City: Westjordan
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-05-24
  • Deadline: 2022-07-16
  • Category: Customer service