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- Monitor and respond to onsite access activity via CCTV and access control software.
- Monitor and respond to alerts from various system monitoring tools
- Identify critical system issues with large scale impact and escalate appropriately
- Provide professional and timely customer service
- Assist customers with troubleshooting and service requests.
- Respond to incidents and requests via phone and IT ticketing system
- Understand basic Windows application troubleshooting principles
- Provide support to internal teams
- Receive/Offload facility deliveries
- Ability to follow established processes and procedures
- Tracking of all work via ticketing system
- Work and communicate effectively with others
- Understanding of data centers and the roles they play in industry
- Use and maintain knowledge base data
- PC / Windows / MS Office Savvy
- Able to lift up to 50 lbs.
- Ability to pass a background check and drug screen.
- Minimum: High School Diploma
- Preferred: Associates Degree and/or equivalent corresponding work experience in a Data Center space
- Project / team oriented
- Self-motivated and able to work alone
- Customer focused
- Attention to detail
- Positive and pleasant attitude
- ID: #41489305
- State: Utah Westjordan 84081 Westjordan USA
- City: Westjordan
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2022-05-24
- Deadline: 2022-07-16
- Category: Customer service