Contact center agent job vacancy

Vacancy expired!

Title : Contact center agent Responsibilities:

· Responds to telephone inquiries and reservation requests using standard scripts and procedures.

· Gathers information, researches/resolves inquiries.

· Communicates appropriate options for resolution in a timely manner.

· Informs customers about services available and assesses customer needs.

· Escalates inquiries to appropriate staff as required.

· Responds to voice mails left after hours.

· Escalates calls with issues requiring more in-depth research to the Subject Matter Experts.

· Respond to IM and email based communication

Experience Preferred:

· Strong Customer Service Background and skills

· Minimum six months experience in customer service/call center environment

· Strong telephone skills including inbound and outbound calls

· Articulate, customer focused and possess proper telephone etiquette

· Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs

· Bilingual - Spanish

· Ability to type 40 wpm

Education Requirements:

· High school diploma or equivalent

Schedule Requirements:

· Center is open 9AM-7PM Sun-Sat

· Working either a Saturday or Sunday shift is required.

Bilingual - Spanish,40 wpm,telephone skills ,communication skills