Customer Onboarding Manager

As a Customer Onboarding Manager you will be responsible for the onboarding of Red Points clients. You will also be in charge of guiding customers through the initial phases of their Red Points service, ensuring they have a positive experience and making sure their needs are met.This includes: 1) coordinating the creation of client’s strategy, 2) ensuring that all relevant documentation is obtained and dealt with and 3) making sure they are set up to success with Red Points servicesOwn and manage customer relationships from the point of sale through successful Red Points platform onboarding implementation.Welcome and orient new customers to the Red Points services, providing an introduction and overview of what are the next stepsMaintain a structured onboarding process to guide new customers through their initial interactions with the serviceDevelop measurements to help understand the impact of successful implementation.Help the customer define their needs and manage their timeline toward seeing value.Provide clear and timely communication to address customer questions, concerns, and issues.Complete video and phone calls to ensure that customers are supported during the onboarding process.Analyze and manage the customer's IP portfolio during the onboarding phase.Be a Red Points expert and discuss or educate on any nuance of the product with clientTrain new customers on how to use the product effectively and adapt their usage to their needs.Create repeatable processes, resources, and frameworks to use when onboarding customersMonitor and report on key onboarding metrics to ensure a successful onboarding processSuccessfully transfer your customer relationships to a customer success manager after onboarding