Customer Service Representative

Collabera
Lehi, UT
24 Nov 2024

Vacancy expired!

onsite position

All workers must be vaccinated, NO EXCEPTIONS.

Location: 2901 N. Ashton Blvd, Suite 500 Lehi Utah 84043

Schedule timings - 5 am to 12 pm M-F

Job Description:

  • The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.
  • An entry-level customer service representative typically has a High School diploma and customer service or call center experience.
  • As the levels progress, the years' experience increases along with leadership expectations, with the introduction of a supervisory role at Level 4.
  • Skills, including accurate documentation and excellent interpersonal and communication skills, increase across levels, starting from basic at Level 1 to expert at Level 5.

Basic Qualifications:

  • Must have a High School diploma or equivalent

Preferred Qualifications:
  • Bilingual (Spanish or French)
  • 1 or more years of work experience
  • Prior experience in call center, financial industry, ecommerce, or technical environment is preferred
  • Demonstrated commitment to the business' key performance indicators and exceptional customer service
  • Excellent verbal and written communications, interpersonal skills, strong team engagement, problem solving, and multi-tasking skills required
  • Must be able to have meaningful conversations that will lead to merchant loyalty and reduce merchant attrition
  • Must have punctual, regular and consistent attendance

Skills:• Must possess a clear speaking voice and strong verbal communication skills.• Ability to multi-task and make decisions quickly based on the customer's needs.• Ability to handle difficult calls in a professional manner.• Requires accuracy and attention to details.• Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.• Knowledgeable of the payments business and operating procedures after the training class.• Knowledgeable of multiple product lines.• Ability to work as part of a team.• Basic PC skills in a Windows environment; however strong keyboard skills are required.Major Job Duties and Responsibilities:• Respond to inbound telephone calls and may generate outbound calls regarding information on aspects of multiple products.• Evaluate the nature of each call and determine the appropriate action to complete the call.• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.• Adhere to established Client Care procedures and guidelines while providing quality customer service in order to meet and exceed department standards.• Provide general information and support on any related topic or product and direct the customer accordingly.• Update and maintain cardholder data in appropriate databases.• Use several computer programs to respond to customer inquiries.• Document cases to show action taken.• Serve as escalation point for calls requiring advanced knowledge of product line.• Act as peer mentor to customer service associates.

customer service,call center,calling
  • ID: #23381772
  • State: Utah Lehi 84043 Lehi USA
  • City: Lehi
  • Salary: $16 per hour
  • Job type: Contract
  • Showed: 2021-11-24
  • Deadline: 2022-01-22
  • Category: Et cetera